The new release of Remedyforce, Winter 18 is here! And to me, the most exciting feature is having record types available from the Incident Console. As you all know, prior to this week, if you want to have different layouts for different tickets (HR, Facilities, IT),...
GOAL In FP v12.1, there isn’t an inherent way of locating a manager’s email address or user ID when a customer is named on a ticket. When setting up an external Address Book that connects to LDAP, the AD attribute for manager is returned in a Distinguished Name(DN)...
Client Management has the ability to use custom queries or you can use the easy "Query Builder" (default). Sometimes it will be required to use a custom query, BCM calls it "Free Query", to accomplish the desired results. I created a document in the BMC Communities...
Many of our customers know BCM can create tickets based on Client Management Integration but not all have begun using this powerful capability. I have created a 22 minute presentation that will detail the process. Open Demo The above link will open a new web page.
Did you know that BMC Client Management has an easy solution to identify all fresh installations of your premium software titles? This allows the IT staff to quickly locate devices that have installed the software that has been entered into the license module. Using...
Recently I looked at the DevOps Handbook, Part 1, which discusses the three main principles that form the foundation for DevOps organizations. Part 2 is all about how to start a DevOps movement within an organization. Up until about two years ago, when we started our...
For those admins that have had issues deploying Windows 10 without errors, BMC has prepared a KB article to address those errors related to the Microsoft Store Apps that are profile specific. Please review this article to ensure you are preparing the "Gold Disk" and...
Many customers in the USA would like the option to access the USER'S folder using Direct Access. By default this is not allowed. There is a simple method to enable this feature by following the steps in the following article published as a KB article on Communities:...
Goal In the Service Portfolio, Service Level Management will be used to identify response and resolution targets based on the work targets. The work targets are system-generated objects that are created when a match exists between the service level target and the...
As the year finishes, I just wanted to pass along a few quick tips. I hope they are useful! On communities.bmc.com recently, someone was asking about how to take queues offline if they aren’t being used anymore. You can’t delete them if they are tied to any objects....