Creating a list view for recent tickets

Our customers who have been using Remedyforce for a while are finding they have a lot of tickets in their system, which is great! But the Remedyforce Console will only show 10,000 tickets, and that has caused problems for some customers. So here is a video showing you how to create a list view that shows any tickets opened in the last 180 days. Of course, the criteria can be modified to show tickets opened in the last 90 days; or you can add on just open tickets (“State Open = True”), or maybe you just want Service Requests – or just Incidents (either “Is Service Request = True” or “Is Service Request = False”). WATCH VIDEO The key thing is to make sure you can see the tickets you need to see on your console. Hope this helps!