by RightStar Team | Sep 17, 2020 | Blog, Remedy
BY ANNE BROCK, RIGHTSTAR Just a reminder – Adobe has announced the end of development and distribution of Adobe Flash Player by the end of 2020. BMC has been removing Flash-dependent features in its Remedy suite of products; but there were a few areas left. These are...
by RightStar Team | Sep 2, 2020 | Blog, Footprints
Create a subtask process that will allow for tasks to be sequenced in a specific order. This is a static process that mimics the OOTB subtask sequencing found natively in FPSC v.11. There are three stages of subtasks: the first stage is a single subtask, the second...
by RightStar Team | Sep 1, 2020 | BCM, Blog
This 13 minute video will show how effective and efficient BCM (BMC Client Management) is when properly configured. I will show how a non privileged user can install software on demand and have that software be immediately patched. Using a single Operational Rule...
by RightStar Team | Aug 28, 2020 | BCM, Blog
This demo is of the newly released v20.08 Web Console to demonstrate all the functionality the new console offers. If you wish to open directly in YouTube for better screen resolution click here Steve GibbsSr. Systems ConsultantRightStar SystemsBMC Certified...
by RightStar Team | Aug 25, 2020 | BCM, Blog
On August 24, 2020, BMC released version 20.08 of Client Management. This version marks an end to the old method of versioning and now uses a BMC-compliant versioning scheme. This new scheme uses the last two digits of the current year and the month product was made...
by RightStar Team | Aug 24, 2020 | Atlassian, Blog
This is a very short blog to report on something that one of my clients found. It seems important enough and hard enough to detect that it is worth making available to the Atlassian community. My client suddenly found that emails with attachments were being processed...
by RightStar Team | Aug 7, 2020 | Atlassian, Blog
By Derek Fields In my last Blog, I described how to model our Facilities and Equipment for our Facilities Management Service Desk. This week, we are going to create the Jira custom fields that will allow us to put those objects into our Jira tickets and use them to...
by RightStar Team | Jul 9, 2020 | Atlassian, Blog
By Derek Fields In my last post, I introduced the idea of using Insight as a general-purpose Object-Oriented database to allow you to extend the Jira data model to capture information about objects and not just about issues. In this post, we will look at how to model...
by RightStar Team | Jul 1, 2020 | Atlassian, Blog
By Derek Fields As a Jira Administrator, you may not think too much about object-oriented databases. In fact, the only time you may think about a database at all is when you have to contact your DBA to get them to do something. In this article, I want to suggest that...
by RightStar Team | Jun 25, 2020 | Blog, Remedyforce
We know! No one likes to answer a lot of survey questions. So one of our amazing consultants came up with this simplified survey where the email just has a thumbs up or thumbs down: After the user makes their choice, they get this web page: ...
