by RightStar Team | Apr 15, 2013 | Blog, Footprints
One of the common examples that I cover when I’m teaching the BMC FootPrints Service Core Administrator training is the ITIL concept of using Impact and Urgency to more accurately and consistently set Priority. This concept says that, given the description of an...
by RightStar Team | Mar 26, 2013 | Blog, Remedy
Provisioning the infrastructure to support your new BMC Remedy ITSM Suite is critical to the successful adoption of your solution. If your users are experiencing a system that is slow and unresponsive, it’s going to be difficult to get them to use it. There seem to...
by RightStar Team | Mar 9, 2013 | Blog, Footprints
Solving For: I have lost the password to my FPSC administrator account. Solution: Overwrite the unknown administrator account’s password hash with a known password hash. Details: If you have lost your administrator password to FootPrints Service Core v11.5, this...
by RightStar Team | Mar 6, 2013 | BCM, Blog
FootPrints Asset Core v11.5 Latest HotFix Released All administrators of FPAC v11.5 should be aware that BMC has released a new hotfix as of March 1, 2013. The hotfix can be downloaded from here. Only administrators registered to login into...
by RightStar Team | Feb 20, 2013 | Blog, Footprints
Solving For: I have several workspaces and I want to be able to tell, at-a-glance, to which workspace a ticket is associated. Solution: Create a new field called Reference Number and use mrsetfield.pl to prefix the ticket number with an alpha numeric workspace...
by RightStar Team | Feb 18, 2013 | Blog, Remedy
This series of articles by Nancy Donnelly focuses on the steps to successfully implement the BMC Remedy ITSM Suite. So you’ve purchased BMC’s Remedy ITSM Suite and the goal is to install it and begin using the applications as soon as possible. Metrics have been...
