Remedyforce 20.20.01 has been Released! You can download it from Appexchange and upgrade yourself or wait for BMC to push it. While there were many enhancements, as usual, there were a couple that I thought our customers would appreciate. CMDB class security using...
Deleting Apache logs that are older than 7 days How to have a Scheduled Task in Window setup to delete Apache Tomcat files that are older than 7 days daily Create a bat file that contains the executable that will delete the Apache Tomcat logs In the above script make...
Customers using BMC Client Management should always do their best to stay current with the latest version of Client Management for a variety of reasons. There are a few simple rules to follow: Always apply the latest patch/hotfix when released. Not only do these hot...
I had a customer ask how they could show their hours on the Remedyforce self-service portal. My idea: use a knowledge article. Step 1: Create the Knowledge Article I kept it simple as follows. Just make sure it’s published and viewable in self-service. Step 2:...
Very exciting release with so many changes, fixes, and enhancements! This article will cover some of these items but not all. They will be listed in no particular order. Please visit the product documentation page to review these changes in more detail. The link to...
We all know how great Jira Service Desk is for helping us track issues as they come up. And many use the Insight Asset Management app from Riada in the Atlassian Marketplace to tie assets or other configuration items in the CMDB to those Change, Incident, Problem, and...
I’ve been waiting for this one! I’ve been participating in the beta cycle of Remedyforce Summer 2019, also known as 19.02, and I like some of the new changes. Here’s my favorites list; which do you like? Support for Print and PDF options in Salesforce Lightning...
We’ve all been there. We’re trying to allocate fixed licenses – let’s say for Asset Management - and we’re told they are all in use. And our question is “Who the heck is using them?” Turns out there is an easy way to find this out. First, open the User form. I usually...
For the past 9 years configuring, implementing, and testing BMC Client Management (a Discovery and Management application) and providing valuable feedback using the BMC Communities blog for BMC Client Management, I thought it would be a good idea to offer some...
Service Analytics is the reporting feature in BMC FootPrints. This reporting feature can be powerful with a little knowledge of formulas and filters. The best practice in creating a report in Service Analytics is to use a Saved Search that is created in the Advanced...