by RightStar Team | Feb 15, 2018 | Blog, Remedy
BMC has been discussing improving the interface for the CMDB for a while now; well, it turns out they slipped in some great improvements in 9.1.04! Let’s take a look at it – this might be just the selling point you need to upgrade to 9.1.04! (And RightStar can help...
by RightStar Team | Feb 14, 2018 | Blog, Remedyforce
The new release of Remedyforce, Winter 18 is here! And to me, the most exciting feature is having record types available from the Incident Console. As you all know, prior to this week, if you want to have different layouts for different tickets (HR, Facilities, IT),...
by RightStar Team | Dec 19, 2017 | Blog, Footprints
GOAL In FP v12.1, there isn’t an inherent way of locating a manager’s email address or user ID when a customer is named on a ticket. When setting up an external Address Book that connects to LDAP, the AD attribute for manager is returned in a Distinguished Name(DN)...
by RightStar Team | Dec 18, 2017 | Blog, BMC
Client Management has the ability to use custom queries or you can use the easy “Query Builder” (default). Sometimes it will be required to use a custom query, BCM calls it “Free Query”, to accomplish the desired results. I created a document...
by RightStar Team | Nov 7, 2017 | BCM, Blog
Many of our customers know BCM can create tickets based on Client Management Integration but not all have begun using this powerful capability. I have created a 22 minute presentation that will detail the process. Open Demo The above link will open a new web...
