by RightStar Team | Feb 6, 2020 | Blog, Remedy
We often get asked by our customers “Can you show me XYZ?” where XYZ is the latest release of something from BMC. We are happy to do that! But if you have people who want to try things out for themselves, hands-on, I wanted to make sure you knew about the BMC Trial...
by RightStar Team | Feb 6, 2020 | Blog, Remedyforce
Remedyforce 20.20.01 has been Released! You can download it from Appexchange and upgrade yourself or wait for BMC to push it. While there were many enhancements, as usual, there were a couple that I thought our customers would appreciate. CMDB class security using...
by RightStar Team | Feb 5, 2020 | Blog, Footprints
Deleting Apache logs that are older than 7 days How to have a Scheduled Task in Window setup to delete Apache Tomcat files that are older than 7 days daily Create a bat file that contains the executable that will delete the Apache Tomcat logs In the above script make...
by RightStar Team | Jan 28, 2020 | BCM, Blog
Customers using BMC Client Management should always do their best to stay current with the latest version of Client Management for a variety of reasons. There are a few simple rules to follow: Always apply the latest patch/hotfix when released. Not only do these hot...
by RightStar Team | Nov 5, 2019 | Blog, Remedyforce
I had a customer ask how they could show their hours on the Remedyforce self-service portal. My idea: use a knowledge article. Step 1: Create the Knowledge Article I kept it simple as follows. Just make sure it’s published and viewable in self-service. Step 2:...
