by RightStar Team | Mar 9, 2023 | Blog, Remedy
Attaching Users to Assets I was chatting with a co-worker the other day, and we were saying it would be nice if there was an easier way to attach a user to an asset in Smart Recorder. We didn’t come up with a solution, although we put an idea out there (...
by RightStar Team | Feb 26, 2023 | BCM, Blog
Personal Experience It’s a common question, right? You go to management to say, “We really need BMC’s Client Management tool,” and they say, “Why should we spend the money to get it?” It’s a valid question but one that’s...
by RightStar Team | Feb 26, 2023 | Blog, Remedyforce
Someone asked me about how to control what columns show up on the Remedyforce CMDB Details tab – for Tasks, for example. At first, I scratched my head and thought, “I have no idea!” (Yeah, that’s my go-to for a lot of questions.) Here is my...
by RightStar Team | Feb 18, 2023 | Blog, Footprints
We had a customer who needed to track some IT projects to see what their spending was going to be over the next few fiscal years. Their company-supplied tool was more complicated than they needed. They asked us for ideas, and we put together a Proof of Concept. Note:...
by RightStar Team | Feb 2, 2023 | Blog, Remedy
Custom LDAP Import We all know that Remedy aka the AR System (the platform that ITSM is built upon) has LDAP import built into it. To quote from the documentation: Lightweight Directory Access Protocol (LDAP) provides a standard method for accessing information from a...
