by RightStar Team | Apr 7, 2023 | Atlassian, Blog
Choosing Tools Your Organization Needs IT Service Management (ITSM) is an organizational process that ensures operational teams manage, implement, and provide IT services to stakeholders. These processes include the design, development, and delivery of services such...
by RightStar Team | Apr 6, 2023 | Atlassian, Blog
A primary recommendation in Gartner’s 2022 Strategic Roadmap for IT Service Management is to enable IT and product teams to practice ITSM. In other words, you need IT and product teams to work collaboratively under the same umbrella. Information technology service...
by RightStar Team | Mar 11, 2023 | Blog, Remedyforce
We have gotten comments from customers that they would like more control over the Remedyforce Self-Service portal. There has been a way to do that for a while, but I only recently tried it out. It’s something called Salesforce Experience (used to be called Community);...
by RightStar Team | Mar 10, 2023 | Blog, Remedy
Recently someone asked if it was possible to create a basic report using BMC Dashboards – a table report with columns such as Incident number, summary, customer name, assigned group, priority, status, etc. And yes, those reports can be created! For example, here is a...
by RightStar Team | Mar 9, 2023 | Blog, Remedy
Attaching Users to Assets I was chatting with a co-worker the other day, and we were saying it would be nice if there was an easier way to attach a user to an asset in Smart Recorder. We didn’t come up with a solution, although we put an idea out there (...
