by RightStar Team | Jan 26, 2023 | Blog, Remedyforce
I was reminded recently of how helpful Remedyforce can be for external, B2B customer support. RightStar has been using it for that purpose, so we know how handy it can be, but we have had other customers interested in it with the same kind of use case. One of the key...
by RightStar Team | Jan 16, 2023 | Blog, Footprints
Goal In earlier versions of FootPrints, scheduling preventive maintenance was somewhat complex, with its own section in the application. In FootPrints 12, configuring preventive maintenance schedules has been streamlined. To schedule maintenance for specific items,...
by RightStar Team | Jan 2, 2023 | BCM, Blog
One of the hardest challenges with every customer who is new to the Patch Management feature of Client Management is when to schedule the patch window! Some customers already have this set in stone, and users are already used to required reboots due to applying...
by RightStar Team | Dec 29, 2022 | Blog, Remedy
I know you’ve seen it referenced; you’ve gotten emails from us, RightStar Systems, as well as from BMC. But sometimes marketing can be a little vague; you might even have ignored it (but don’t tell our marketing team that!)So I thought I’d take this end-of-year time...
by RightStar Team | Dec 27, 2022 | Blog, Remedyforce
As you all know, there are a couple of print options available in the “Action” menu in a Remedyforce ticket. But that printout relies on the Remedyforce Incident Console version 1.0 Page Layout. Sometimes that isn’t going to get you what you need, particularly with...
