by RightStar Team | Nov 18, 2022 | Atlassian
As a Jira Admin, you may have run into the problem that you have been asked to create a project with a small number of Issue Types but lots and lots of fields that need to be captured. We see this often with Jira Service Desk projects, where there is a single Service...
by RightStar Team | Jul 12, 2022 | Blog, Remedy
There are a few steps to go through to set up bulk inventory, so it can be a bit confusing. But here we go! Step 1: Go to Administrator Console; Application Administration; Custom Configuration Add a product category for your bulk items. Select Foundation/Products /...
by RightStar Team | Oct 31, 2021 | Blog, Remedyforce
I had a customer who wanted a report that would show how long it took to close tickets by hours and days. For this, I used Buckets in reporting, which I had never used before, and I thought I’d share! First – here is the end result – isn’t it pretty? How did I get it?...
by RightStar Team | Sep 16, 2021 | Blog, Remedyforce
Is anyone else feeling some anxiety over the upcoming move to requiring MFA for Salesforce logins? I was! So thought I’d finally see just how bad it is – and it’s not bad! This video from Salesforce covers it, and below I discuss what I did. – covers it,...
by RightStar Team | Jul 25, 2021 | Blog, Remedy
If you are like many of our Remedy customers, you’ve been happily using Change Management with Tasks, but you don’t necessarily know all the possibilities within the module. And it’s been working well for you, but every now and then, you think, “I wish I could have a...
