by RightStar Team | May 2, 2023 | Atlassian, Blog
Jira Service Desk is a highly regarded IT service management (ITSM) software platform that enables organizations to streamline their IT service operations. The platform provides a central help desk system that allows IT teams to manage support requests, optimize...
by RightStar Team | May 2, 2023 | Atlassian, Blog
Automation is essential in today’s workplaces, allowing organizations to streamline their operations and improve efficiency. Atlassian tools offer a range of automation capabilities that enable organizations to get the most out of their everyday tasks. In this...
by RightStar Team | Apr 26, 2023 | Atlassian, Blog
We all know how great Jira Service Desk is for helping us track issues as they come up. And many use the Insight Asset Management app from Riada in the Atlassian Marketplace to tie assets or other configuration items in the CMDB to those Change, Incident, Problem, and...
by RightStar Team | Apr 7, 2023 | Atlassian, Blog
Choosing Tools Your Organization Needs IT Service Management (ITSM) is an organizational process that ensures operational teams manage, implement, and provide IT services to stakeholders. These processes include the design, development, and delivery of services such...
by RightStar Team | Apr 6, 2023 | Atlassian, Blog
A primary recommendation in Gartner’s 2022 Strategic Roadmap for IT Service Management is to enable IT and product teams to practice ITSM. In other words, you need IT and product teams to work collaboratively under the same umbrella. Information technology service...
by RightStar Team | Nov 18, 2022 | Atlassian
As a Jira Admin, you may have run into the problem that you have been asked to create a project with a small number of Issue Types but lots and lots of fields that need to be captured. We see this often with Jira Service Desk projects, where there is a single Service...
