If you are like many of our Remedy customers, you’ve been happily using Change Management with Tasks, but you don’t necessarily know all the possibilities within the module. And it’s been working well for you, but every now and then, you think, “I wish I could have a...
It is out! Winter 2021 is now GA. As always, BMC will push the upgrade to your org; this release is scheduled to be pushed on April 9, 2021 (see the schedule here: https://docs.bmc.com/docs/display/public/REMF/Release+schedules ). But of course, you can always...
BY ANNE BROCK, RIGHTSTAR Just a reminder – Adobe has announced the end of development and distribution of Adobe Flash Player by the end of 2020. BMC has been removing Flash-dependent features in its Remedy suite of products; but there were a few areas left. These are...
Create a subtask process that will allow for tasks to be sequenced in a specific order. This is a static process that mimics the OOTB subtask sequencing found natively in FPSC v.11. There are three stages of subtasks: the first stage is a single subtask, the second...
This 13 minute video will show how effective and efficient BCM (BMC Client Management) is when properly configured. I will show how a non privileged user can install software on demand and have that software be immediately patched. Using a single Operational Rule...
This demo is of the newly released v20.08 Web Console to demonstrate all the functionality the new console offers. https://youtu.be/dJdD7C7BkGE If you wish to open directly in YouTube for better screen resolution click here Steve GibbsSr. Systems...
On August 24, 2020, BMC released version 20.08 of Client Management. This version marks an end to the old method of versioning and now uses a BMC-compliant versioning scheme. This new scheme uses the last two digits of the current year and the month product was made...
This is a very short blog to report on something that one of my clients found. It seems important enough and hard enough to detect that it is worth making available to the Atlassian community. My client suddenly found that emails with attachments were being processed...
By Derek Fields In my last Blog, I described how to model our Facilities and Equipment for our Facilities Management Service Desk. This week, we are going to create the Jira custom fields that will allow us to put those objects into our Jira tickets and use them to...
By Derek Fields In my last post, I introduced the idea of using Insight as a general-purpose Object-Oriented database to allow you to extend the Jira data model to capture information about objects and not just about issues. In this post, we will look at how to model...