BMC just released v12.1 of BMC Client Management and here is the link to the NEW WIKI style documentation. The link will land you on the "What's New in v12.1" page.BCM WIKI for 12.1
BCM v12.1 Released (10-6-2015)
read more
RightStar Blog
RightStar’s ITSM Services – from consulting to implementation.
What do you need? RightStar can help!
Not quite ready to upgrade to Remedy 9?
Not quite ready to upgrade to Remedy 9, but like all the cool new interface features of MyIT and Smart IT? Well, have I got news for you! You too can have these cool new features! Smart IT 1.1 and MyIT2.5 can be installed with Remedy 7.6.04 SP2 and beyond. Now if you...
Submitting a Change Request? With SmartIT 1.1 it’s a piece of Cake!!
Welcome to the world of simplicity! BMC just released SmartIT 1.1 with the new change request persona. This persona is quick, easy, and extremely efficient! It is the solution for complaints about how difficult it is to submit a change request. The interface is...
Using Regular Expression to parse Audit Log
Did you know that BCM can parse files and return entries that are then added to the custom inventory module? The "out of the box" operational rule has just this ability. The rule name is "File Analysis via Regular Expression". I created a document on BMC Communities...
How to automate the deletion of Devices
I have just posted a document explaining all the steps required to build an Operational Rule that will delete all devices of a device group. If you had a group that was dynamically created using a query with the criteria of "Last Update" = Less than 1 month. Then all...
Tutorial: Customizing FootPrints Service Core using JavaScript, Part 1
ApplicabilityFootPrints Service Core version 11 or later, but not including version 12.Pre-requisites Access to Form Designer in one or more workspaces Access to the file system on FootPrints application server Ability to write JavaScript (Suggested) Familiarity with...
Service Catalog or Disservice Catalog?
There is increasing demand these days for IT to publish a service catalog, thereby automating the service request process for end users. These service requests can include basic orders for hardware, software, account access, and badges, or may extend to requests for...
MicrosoftFixIt
Description After adding bulletin MS12-A04 (KB2719615) to a patch group, you may see devices in this group repeatedly apply these patches. Additionally, if the patch group is configured to perform a reboot after installation, the target PC will also reboot...
8 Steps to Process Change
I was recently asked to assist a customer of ours who had been experiencing difficulties delivering a particular service to their customer. Upon investigation, I was able to determine that the issue was not related to capability, rather, at the root of the breakdown...
New Hotfix Released v11.6 build 130828n
The following issues have been addressed in a Cumulative HotFix for FootPrints Asset Core 11.6: TIA06666 - LDAP Synchronization can cause duplicated records in some environments. This was addressed in the 130711s update. TIA06664 - Hotfix installation on Linux does...