Great News! BMC has released their first hotfix for v12.1. This will provide customers still running previous versions of Client Management a more stable upgrade path. Version 12.1 offers much more functionality in two key areas. The first major improvement is in OS...
BMC just released v12.1 of BMC Client Management and here is the link to the NEW WIKI style documentation. The link will land you on the "What's New in v12.1" page.BCM WIKI for 12.1
Not quite ready to upgrade to Remedy 9, but like all the cool new interface features of MyIT and Smart IT? Well, have I got news for you! You too can have these cool new features! Smart IT 1.1 and MyIT2.5 can be installed with Remedy 7.6.04 SP2 and beyond. Now if you...
Welcome to the world of simplicity! BMC just released SmartIT 1.1 with the new change request persona. This persona is quick, easy, and extremely efficient! It is the solution for complaints about how difficult it is to submit a change request. The interface is...
Did you know that BCM can parse files and return entries that are then added to the custom inventory module? The "out of the box" operational rule has just this ability. The rule name is "File Analysis via Regular Expression". I created a document on BMC Communities...
I have just posted a document explaining all the steps required to build an Operational Rule that will delete all devices of a device group. If you had a group that was dynamically created using a query with the criteria of "Last Update" = Less than 1 month. Then all...
ApplicabilityFootPrints Service Core version 11 or later, but not including version 12.Pre-requisites Access to Form Designer in one or more workspaces Access to the file system on FootPrints application server Ability to write JavaScript (Suggested) Familiarity with...
There is increasing demand these days for IT to publish a service catalog, thereby automating the service request process for end users. These service requests can include basic orders for hardware, software, account access, and badges, or may extend to requests for...
Description After adding bulletin MS12-A04 (KB2719615) to a patch group, you may see devices in this group repeatedly apply these patches. Additionally, if the patch group is configured to perform a reboot after installation, the target PC will also reboot...
I was recently asked to assist a customer of ours who had been experiencing difficulties delivering a particular service to their customer. Upon investigation, I was able to determine that the issue was not related to capability, rather, at the root of the breakdown...