by RightStar Team | Jun 29, 2016 | Blog, Remedy
I hope everyone has signed up for our “What’s new in Remedyforce Summer 16” webinar on July 19; we will hit most of the enhancements on that webinar. Today I wanted to discuss one particular enhancement – Service Health. This information is available in two places: as...
by RightStar Team | Jun 29, 2016 | Blog, Remedy
It’s here! Smart IT 1.5 has been released! You can get the full scoop on new features from BMC’s docs site, so as usual, I’m just going to talk about a few of my favorites. You can print a ticket now! Yes, I know, we’re all going paperless and mobile and whatnot – but...
by RightStar Team | Jun 15, 2016 | Blog, Remedy
We wanted to make sure everyone was aware of this upcoming change; it may affect any integrations you have with Salesforce. TLS encryption is used to ensure a secure connection to endpoints; Salesforce Web and API connections and email use TLS as a key component of...
by RightStar Team | Jun 2, 2016 | Blog, Remedy
The last we blogged with you, we discussed Smart IT 1.1. Since that day, BMC has released 1.2, 1.3, 1.4 and is finishing up the early access program for 1.5. While we aren’t allowed to reveal what’s coming in 1.5, we can certainly update you on the cool things...
by RightStar Team | Mar 6, 2016 | Blog, Footprints
The Dynamic SQL Field Mapper (DSFM) feature of FootPrints is a powerful tool for integrating FootPrints with other systems. By understanding the available options for the feature, both documented and not, you can expand its suitability for use cases even further....
