by RightStar Team | Mar 20, 2017 | Blog, Footprints
Goal In the Service Portfolio, Service Level Management will be used to identify response and resolution targets based on the work targets. The work targets are system-generated objects that are created when a match exists between the service level target and the...
by RightStar Team | Dec 29, 2016 | Blog, Remedyforce
As the year finishes, I just wanted to pass along a few quick tips. I hope they are useful! On communities.bmc.com recently, someone was asking about how to take queues offline if they aren’t being used anymore. You can’t delete them if they are tied to any objects....
by RightStar Team | Sep 22, 2016 | BCM, Blog
Planning ahead is always a good thing especially when it comes to budget items. Consider budgeting a few days a year to work with professional services to perform a “Health Check” for Client Management. Here are some points to consider for justification: BCM Version...
by RightStar Team | Aug 26, 2016 | Blog, Remedyforce
In this article, I’d like to share some things have been added to Remedy ITSM that may not have been noticed by some of our customers. I know I missed them initially! You should have these if you have 8.1 Service Pack 1. First: Change Calendar. You can now see...
by RightStar Team | Aug 15, 2016 | Blog, Remedyforce
Knowledge is vital for any organization. Knowledge Management for a large Federal agency is essential. At one such Federal agency we utilized the Remedy 9.1 Knowledge Management module to capture institutional knowledge beyond IT information. There were historical...
