by RightStar Team | Jul 24, 2019 | Blog, Footprints
Service Analytics is the reporting feature in BMC FootPrints. This reporting feature can be powerful with a little knowledge of formulas and filters. The best practice in creating a report in Service Analytics is to use a Saved Search that is created in the Advanced...
by RightStar Team | Jul 23, 2019 | Blog, Remedyforce
I was politely reminded that I hadn’t done a blog post in way too long. Things have been so busy here at RightStar that it just dropped off my radar! So, while 19.01 has been out for quite a while, I thought I’d discuss some of the new features that came with it, in...
by RightStar Team | Jan 27, 2019 | BCM, Blog
With the latest release of 12.8 for Client Management, I felt it would be good to post some of the new features and what to expect regarding the new Oracle support model for Java 8.x starting in 2019. BMC plans to release a new Patch before the end of January or early...
by RightStar Team | Sep 26, 2018 | Blog, Remedyforce
We had a customer who wanted a simple way to track software licenses. He didn’t want to use a discovery tool; just wanted to track who is using what. Because there was no discovery tool, we suggested a method that uses one record to represent the software (instead of...
by RightStar Team | Sep 5, 2018 | Atlassian, Blog
Many service desk teams need a way to do what they call a “quick ticket.” These kinds of service desk issues are especially useful to teams who take calls or receive other communications from customers which need to be in the system for reporting purposes but don’t...
