FootPrints Asset Core v11.5 Latest HotFix Released All administrators of FPAC v11.5 should be aware that BMC has released a new hotfix as of March 1, 2013. The hotfix can be downloaded from here. Only administrators registered to login into...
Solving For: I have several workspaces and I want to be able to tell, at-a-glance, to which workspace a ticket is associated. Solution: Create a new field called Reference Number and use mrsetfield.pl to prefix the ticket number with an alpha numeric workspace...
This series of articles by Nancy Donnelly focuses on the steps to successfully implement the BMC Remedy ITSM Suite. So you’ve purchased BMC’s Remedy ITSM Suite and the goal is to install it and begin using the applications as soon as possible. Metrics have been...