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Tips & Tricks #1: Using mrsetfield.pl to populate Reference Number field

Feb 20, 2013 | Blog, Footprints

Solving For: I have several workspaces and I want to be able to tell, at-a-glance, to which workspace a ticket is associated. Solution: Create a new field called Reference Number and use mrsetfield.pl to prefix the ticket number with an alpha numeric workspace...

Foundation Data – critical to the success of your implementation

Feb 18, 2013 | Blog, Remedy

This series of articles by Nancy Donnelly focuses on the steps to successfully implement the BMC Remedy ITSM Suite. So you’ve purchased BMC’s Remedy ITSM Suite and the goal is to install it and begin using the applications as soon as possible. Metrics have been...

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Tips & Tricks #1: Using mrsetfield.pl to populate Reference Number field

Foundation Data – critical to the success of your implementation

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RightStar’s ITSM Services – from consulting to implementation.
What do you need? RightStar can help!