As the year finishes, I just wanted to pass along a few quick tips. I hope they are useful! On communities.bmc.com recently, someone was asking about how to take queues offline if they aren’t being used anymore. You can’t delete them if they are tied to any objects....
Planning ahead is always a good thing especially when it comes to budget items. Consider budgeting a few days a year to work with professional services to perform a “Health Check” for Client Management. Here are some points to consider for justification: BCM Version...
In this article, I’d like to share some things have been added to Remedy ITSM that may not have been noticed by some of our customers. I know I missed them initially! You should have these if you have 8.1 Service Pack 1. First: Change Calendar. You can now see...
Knowledge is vital for any organization. Knowledge Management for a large Federal agency is essential. At one such Federal agency we utilized the Remedy 9.1 Knowledge Management module to capture institutional knowledge beyond IT information. There were historical...
There were some nice enhancements around Remedyforce Change in Summer 16. In case you haven’t had a chance to look at them, here’s some information:First, the Calendar is now accessible from the Remedyforce Console. You don’t have to be in a change record or have it...
I hope everyone has signed up for our “What’s new in Remedyforce Summer 16” webinar on July 19; we will hit most of the enhancements on that webinar. Today I wanted to discuss one particular enhancement – Service Health. This information is available in two places: as...
It’s here! Smart IT 1.5 has been released! You can get the full scoop on new features from BMC’s docs site, so as usual, I’m just going to talk about a few of my favorites. You can print a ticket now! Yes, I know, we’re all going paperless and mobile and whatnot – but...
We wanted to make sure everyone was aware of this upcoming change; it may affect any integrations you have with Salesforce. TLS encryption is used to ensure a secure connection to endpoints; Salesforce Web and API connections and email use TLS as a key component of...
The last we blogged with you, we discussed Smart IT 1.1. Since that day, BMC has released 1.2, 1.3, 1.4 and is finishing up the early access program for 1.5. While we aren’t allowed to reveal what’s coming in 1.5, we can certainly update you on the cool things...
The Dynamic SQL Field Mapper (DSFM) feature of FootPrints is a powerful tool for integrating FootPrints with other systems. By understanding the available options for the feature, both documented and not, you can expand its suitability for use cases even further....