I was politely reminded that I hadn’t done a blog post in way too long. Things have been so busy here at RightStar that it just dropped off my radar! So, while 19.01 has been out for quite a while, I thought I’d discuss some of the new features that came with it, in...
With the latest release of 12.8 for Client Management, I felt it would be good to post some of the new features and what to expect regarding the new Oracle support model for Java 8.x starting in 2019. BMC plans to release a new Patch before the end of January or early...
We had a customer who wanted a simple way to track software licenses. He didn’t want to use a discovery tool; just wanted to track who is using what. Because there was no discovery tool, we suggested a method that uses one record to represent the software (instead of...
Many service desk teams need a way to do what they call a “quick ticket.” These kinds of service desk issues are especially useful to teams who take calls or receive other communications from customers which need to be in the system for reporting purposes but don’t...
First, I want to define the problem we need to solve. We had a customer who had a multi-level category tree- more than two levels. Some of her categories were three levels deep, some four, and some five. Something like this: Now of course, this isn’t a...
In Winter, 2018, one new feature was being able to use Dependent Picklists in Self-Service. For me, it was a bit of a head-scratcher to figure out how to do it, so I thought I’d write it up. First, let’s look at the result. When you put a dependent picklist into...
Many of you may be using Riada’s “Insight - Asset Management for Jira” app from the Atlassian Marketplace to manage Configuration Items in your CMDB, but have you considered using Insight for other purposes, such as to store your Incident categorizations? One big...
We recently had a customer request to have different task layouts, based on whether a task was created from an Incident Record or a Change Record. While we did attempt to talk them out of it, this is possible with the Layout Type functionality introduced in Winter,...
Our customers who have been using Remedyforce for a while are finding they have a lot of tickets in their system, which is great! But the Remedyforce Console will only show 10,000 tickets, and that has caused problems for some customers. So here is a video showing you...
BMC has been discussing improving the interface for the CMDB for a while now; well, it turns out they slipped in some great improvements in 9.1.04! Let’s take a look at it – this might be just the selling point you need to upgrade to 9.1.04! (And RightStar can help...