by RightStar Team | Nov 4, 2013 | Blog, Footprints, Remedyforce
I was recently asked to assist a customer of ours who had been experiencing difficulties delivering a particular service to their customer. Upon investigation, I was able to determine that the issue was not related to capability, rather, at the root of the breakdown...
by RightStar Team | Apr 15, 2013 | Blog, Footprints
One of the common examples that I cover when I’m teaching the BMC FootPrints Service Core Administrator training is the ITIL concept of using Impact and Urgency to more accurately and consistently set Priority. This concept says that, given the description of an...
