by RightStar Team | Jul 30, 2024 | Blog, BMC
BMC Helix Service Management 23.3.02 release is now available BMC has announced the release of ITSM 23.3.02 and we wanted to let you know about some of the cool features in it! First, there are now Progressive Web App (PWA) screens for Release. This means Release...
by RightStar Team | Apr 16, 2024 | Blog, BMC
SUMMARY: BMC Helix ITSM optimizes digital service delivery by equipping modern IT departments with customizable self-service portals, efficient support interfaces, and advanced analytics capabilities. The Digital Workplace portal empowers end-users with a tailored,...
by RightStar Team | Mar 28, 2024 | Atlassian, Blog
SUMMARY: Organizations can significantly enhance their IT Service Management (ITSM) efficiency and accelerate ticket resolution by systematically refining default Jira Service Management statuses, streamlining transitions, and implementing targeted automation. IT...
by RightStar Team | Mar 19, 2024 | Blog, BMC
BMC Helix ITSM Knowledge Management BMC Helix ITSM includes robust knowledge management capabilities; it is compliant with knowledge-centered services (KCS) standards. Please watch this 10-minute video for an in-depth tutorial on how to create a knowledge...
by RightStar Team | Dec 15, 2023 | Blog, BMC
BMC Helix ITSM’s Mobile Interface BMC Helix ITSM uses PWA (progressive web app) screens so that mobile access can be done through a browser on the phone or tablet. But what does that actually look like? This video will show you: Please contact RightStar...
by RightStar Team | Oct 12, 2023 | Blog, BMC
With so many of our customers moving to Azure, we’ve seen increased interest in not just using Azure for authentication but also in syncing data from the Azure User Profile to the People foundation data in Helix ITSM. To do this, there are a few steps involved. There...
