Confluence, developed by Atlassian, is a powerful tool that allows you to create, collaborate, and organize your work all in one place. It enables each team member to access the information they need effortlessly. Confluence is the ideal team workspace that fosters...
SUMMARY: Switching to Jira Service Management empowers organizations to streamline operations and enhance collaboration through a highly flexible, user-friendly, and cost-effective IT service platform. Jira Service Management seamlessly integrates with the broader...
BMC Helix Service Management 23.3.02 release is now available BMC has announced the release of ITSM 23.3.02 and we wanted to let you know about some of the cool features in it! First, there are now Progressive Web App (PWA) screens for Release. This means Release...
SUMMARY: BMC Helix ITSM optimizes digital service delivery by equipping modern IT departments with customizable self-service portals, efficient support interfaces, and advanced analytics capabilities. The Digital Workplace portal empowers end-users with a tailored,...
SUMMARY: Organizations can significantly enhance their IT Service Management (ITSM) efficiency and accelerate ticket resolution by systematically refining default Jira Service Management statuses, streamlining transitions, and implementing targeted automation. IT...
BMC Helix ITSM Knowledge Management BMC Helix ITSM includes robust knowledge management capabilities; it is compliant with knowledge-centered services (KCS) standards. Please watch this 10-minute video for an in-depth tutorial on how to create a knowledge...
BMC Helix ITSM’s Mobile Interface BMC Helix ITSM uses PWA (progressive web app) screens so that mobile access can be done through a browser on the phone or tablet. But what does that actually look like? This video will show you:...
With so many of our customers moving to Azure, we’ve seen increased interest in not just using Azure for authentication but also in syncing data from the Azure User Profile to the People foundation data in Helix ITSM. To do this, there are a few steps involved. There...
With Atlassian’s Server deployment option reaching end of life early next year, this multi-part blog series explores reasons you may have delayed migrating to the Atlassian Cloud and what to do next. Maybe you have concerns about migrating your data and...
SUMMARY: To help organizations confidently transition before the February 2024 Server end-of-life, RightStar details how the Atlassian Cloud reliably delivers resilient infrastructure, robust data protection, and centralized administration. Atlassian manages a highly...