If you are a Jira admin, you know that the very heart of Jira is the workflow. One of the key jobs that you have is to work with your users to implement workflows that are both simple and effective to meet their needs. I am sure that there are times when your user has...
If you are an experienced Jira Administrator, you know that there are a few critical must-have plugins. While there are many paid plugins that I use in almost every client engagement, there are three that I have found invaluable as a Jira admin. Last Log for Jira The...
Do you regularly download the same Jira filters to Excel to create pivot tables and reports? If you do, you need to know how to use Excel’s built-in ability to retrieve CSV data directly from the Web and how to use it to make updating these reports simple and fast. As...
The Atlassian ecosystem is one of the great features of using Atlassian tools. There are thousands of apps created by third-part developers that implement solutions for an almost unlimited number of business needs. This is a huge strength for Atlassian because no...
By Derek Fields, Atlassian Practice Manager As a Jira administrator, sometimes you need to get down to the OS level to figure out a performance issue. For many of us, OS-level work is not our strength; after all, we are Jira administrators and we are used to working...
For those of us who administer Service Level Agreements (SLAs) in the Jira Service Desk, the ability to associate a calendar with an SLA is critical to configuring the SLA. Out of the box, JSD comes with 2 calendars: a 9-5 weekday calendar and a 24x7 calendar. For...
We know our customers are always trying to get more value from all the tools they use. Remedyforce is one of those tools that can be a simple ticketing system – or much more. Here are some ideas you may want to consider: Have you looked at your Remedyforce Value...
IT departments around the globe have been asked to ramp up the ability to have their employees work at home in response to government mandates to “Social Distance”! I am so proud of the way IT has risen to the challenge to keep businesses operational. This has been no...
With version 2.17 in September 2018, Atlassian’s Portfolio for Jira became an approved Data Center Atlassian Marketplace app. Since then Atlassian has been hard at work improving their offering in this market. With the release of Portfolio for Jira 2.18 in November...
We often get asked by our customers “Can you show me XYZ?” where XYZ is the latest release of something from BMC. We are happy to do that! But if you have people who want to try things out for themselves, hands-on, I wanted to make sure you knew about the BMC Trial...