BMC Helix ITSM
BMC Helix ITSM is a leading ITSM solution with robust Ticket Management capabilities. We have a short video that walks through how to manage tickets (Incidents and Work Orders) in the solution:
For more information, see this website https://www.rightstar.com/products/bmc-products/bmc-helix-itsm/ or contact us at [email protected] for more information!