Summary: Here is our updated consolidation of the Atlassian announcements for all the latest Atlassian Cloud changes. Table of contentsFebruary 2026AI Agent Tools Transform Jira AutomationBulk Export Pages with All AttachmentsImport Request Types from TemplatesAssets...
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BMC Helix: Why Choose BMC Helix ITSM?
Summary: BMC Helix ITSM is the enterprise-grade choice for organizations prioritizing a CMDB-first strategy and deep IT integration. Recognized as a top-tier competitor to ServiceNow, it leverages advanced Agentic AI (including BMC HelixGPT and Zero-Touch Remediation)...
The Latest Top Jira Updates
Summary: Here is our updated consolidation of the Atlassian announcements for all the latest Jira features and updates. Table of contentsJanuary 2026Faster Work Item UnlinkingWebhook-Based Automation DelaysStar Your Critical Alert SearchesUnread Comment Indicators on...
BMC Helix: Avoiding Renewal Pitfalls: The Benefits of a Bring-Your-Own LLM Approach
Table of contentsWhy bring your own LLM? Summary: Avoid BMC Helix renewal pitfalls and vendor lock-in by embracing a Bring-Your-Own LLM (BYOLLM) approach. The open-first AI strategy of BMC Helix allows customers to choose their LLM and pivot as technology changes,...
BMC Helix: Focusing on What Customers Really Want – The “Anti-Platform”
Summary Discover why BMC Helix is revolutionizing ITSM and AIOps as the true "anti-platform" or "open platform." Designed for customer freedom, BMC Helix ensures you stay in control of your data and AI strategy with its four core principles: Sovereign Data + AI (use...
Bringing ESM Practices to Other Departments: Unlocking Efficiency and Collaboration
SUMMARY: Enterprise Service Management (ESM) extends proven IT Service Management (ITSM) concepts and frameworks, such as ITIL, to non-IT service teams across the organization to break down organizational silos, improve cross-departmental collaboration, and drive...
Helix ITSM – Using KCS for Knowledge Management
Intro to KCS Knowledge-Centered Service (KCS) is an open-source approach that transforms how organizations harness and leverage knowledge. It empowers anyone to contribute to valuable content that improves employee and customer experience. KCS enables teams to: Answer...
12 Warning Signs You Need to Change Your ITSM Strategy
SUMMARY: An organization’s IT Service Management (ITSM) strategy requires reevaluation when outdated tools and rigid mindsets lead to operational silos, rising costs, and an inability to adapt to business needs, ultimately hindering efficiency and innovation Outdated...
Atlassian Achieves FedRAMP Moderate
Atlassian Corporation (NASDAQ: TEAM), announced in March that the Atlassian Government Cloud has received Federal Risk and Authorization Management Program (FedRAMP) authorization at the Moderate level. FedRAMP is a U.S. government program that provides a standardized...
5 Ways Atlassian Can Increase Your Team’s Productivity
Atlassian offers a suite of tools that specialize in enhancing team collaboration and productivity. Teams all around the world run on Atlassian, with over 300,000+ companies utilizing the power of Atlassian. Here are five ways that Atlassian can increase your team’s...