Table of contents
BMC Helix Agent AI is streamlining IT service management and employee support by deploying purpose-built, intelligent agents tailored to specific operational needs. Welcome to the first installment of our video demo series, where we highlight how these agents automate tedious tasks, speed up resolutions, and simplify daily workflows.
Employee Navigator
Overview: Serves as a central hub for employees seeking help, guidance, or answers when they encounter challenges in their daily work.
Why It Matters: Gives employees a unified, intuitive entry point to get answers instantly without getting bogged down in support ticket queues.
Watch the Demo:
Service Collaborator
Overview: Helps service desk agents and case agents work faster by quickly creating incidents, automating replies, and supporting issue resolution.
Why It Matters: Reduces repetitive administrative tasks for support agents, allowing them to focus on complex troubleshooting and faster resolution times.
Watch the Demo:
Catalog Curator
Overview: Designed for catalog administrators to create and maintain catalog services in the BMC Helix Digital Workplace Catalog using natural language prompts. It can also create surveys seamlessly.
Why It Matters: Eliminates complex backend service catalog setup, allowing admins to build fully functional catalog services and surveys just by typing standard descriptions.
Watch the Demo:
Coming Soon
This is just the beginning of our BMC Helix Agent AI walk-throughs. We will be featuring additional agents in upcoming posts—including Insight Finder, IS RD (Innovation Suite Record Definition), CMDB Data Quality, Ticket Resolver, and Problem Solver Agents.
Have questions or want to see these AI agents live in your environment? Connect with the RightStar team today to learn more!
Schedule a meeting with me to discuss more options for your business!