RightStar’s transformational consulting focuses on the education and adoption of the ITIL and SAFe frameworks, which supports continuous service improvement, enhances productivity, and provides transparency and accountability to the operation and support of the IT enterprise. A transformational consulting engagement begins with an assessment of the organization’s current level of adoption.

A transformational assessment is critical for organizations wishing to advance process maturity for the purpose of improving IT service delivery responsiveness, maintaining consistent levels of service, and increasing your customers’ satisfaction. RightStar’s Transformational Assessment results in an actionable roadmap that begins with where and organization that can provide the most significant return on a service management investment. RightStar conducts an analysis of current IT service management processes and makes specific recommendations in the form of an actionable roadmap that is based on the ITIL and SAFe frameworks and industry standard good practices.