Changes vs. Service Requests

It can sometimes be hard to identify which processes in an organization should be changes and which should be Service Requests. For example, provisioning a new server  for a department.  Technically this is a change to the environment but does [...]

2013-06-28T07:14:53+00:00June 28th, 2013|RF|

Extending Remedyforce: Queue Managers

A common request from Remedyforce customers is to have the ability to designate a User as the manager of a Queue which can be used in a variety of ways: Better reporting for managers that oversee multiple queues. Easy dynamic [...]

2013-06-21T18:39:52+00:00June 21st, 2013|RF|

Implementation Lessons: Hacking Templates

Remedyforce Templates are a simple way to define process flow without needing to code anything. One of the little know features built into the application is a way to apply a template to an incident from a workflow rule. This [...]

2013-06-14T17:16:58+00:00June 14th, 2013|RF|
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