On August 24, 2020 BMC released version 20.08 of Client Management. This version marks an end to the old method of versioning and now uses a BMC compliant versioning scheme. This new scheme uses that last two digits of the [...]
Remedyforce Templates are a simple way to define process flow without needing to code anything. One of the little know features built into the application is a way to apply a template to an incident from a workflow rule. This [...]
The best time to plan Remedy ITSM training for your users is during the initial phases of the project. The people you've identified to support the solution may be new to Remedy and the ITSM Suite. You'll be glad you [...]
