Client Management 20.08 Released

On August 24, 2020 BMC released version 20.08 of Client Management. This version marks an end to the old method of versioning and now uses a BMC compliant versioning scheme. This new scheme uses that last two digits of the [...]

2020-09-01T16:01:34+00:00August 25th, 2020|FPAC|

Implementation Lessons: Hacking Templates

Remedyforce Templates are a simple way to define process flow without needing to code anything. One of the little know features built into the application is a way to apply a template to an incident from a workflow rule. This [...]

2013-06-14T17:16:58+00:00June 14th, 2013|RF|

Train your users . . . then train them again!

The best time to plan Remedy ITSM training for your users is during the initial phases of the project. The people you've identified to support the solution may be new to Remedy and the ITSM Suite. You'll be glad you [...]

2013-05-28T19:03:39+00:00May 28th, 2013|Rem|
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