Implementation Lessons: Hacking Templates

Remedyforce Templates are a simple way to define process flow without needing to code anything. One of the little know features built into the application is a way to apply a template to an incident from a workflow rule. This [...]

2013-06-14T17:16:58+00:00June 14th, 2013|RF|

Train your users . . . then train them again!

The best time to plan Remedy ITSM training for your users is during the initial phases of the project. The people you've identified to support the solution may be new to Remedy and the ITSM Suite. You'll be glad you [...]

2013-05-28T19:03:39+00:00May 28th, 2013|Rem|

How many servers does it take to support Remedy?

Provisioning the infrastructure to support your new BMC Remedy ITSM Suite is critical to the successful adoption of your solution.  If your users are experiencing a system that is slow and unresponsive, it’s going to be difficult to get them [...]

2013-03-26T23:29:01+00:00March 26th, 2013|Rem|