Salesforce Basics: Filtering Records

Lookup fields allow you to select a record from one object and populate it on another.  For example, on the Incident form, there is a Lookup field on the Incident object to the Category object.  This allows a user to [...]

2013-07-10T08:00:33+00:00July 10th, 2013|RF|

Extending Remedyforce: Queue Managers

A common request from Remedyforce customers is to have the ability to designate a User as the manager of a Queue which can be used in a variety of ways: Better reporting for managers that oversee multiple queues. Easy dynamic [...]

2013-06-21T18:39:52+00:00June 21st, 2013|RF|

Implementation Lessons: Hacking Templates

Remedyforce Templates are a simple way to define process flow without needing to code anything. One of the little know features built into the application is a way to apply a template to an incident from a workflow rule. This [...]

2013-06-14T17:16:58+00:00June 14th, 2013|RF|