Live Webinars

The Many Uses of BMC Remedyforce Service Desk

September 25, 2019   |   2 PM ET   1 PM CT   11 AM PT

Join us as Anne Brock walks you through BMC Remedyforce, the powerful service desk built on the world’s leading cloud platform, Salesforce.com. Remedyforce enables you to deliver high-speed service management that empowers users and accelerates business with minimal capital investment.

See the many ways Remedyforce can help your business achieve digital transformation enterprise-wide!

Not only is Remedyforce a robust and easy to use IT service desk, it can be extended to Facilities, Human Resources, Security, Accounts Payable and other departments to track, measure, and monitor your end users’ requests. Enterprise-wide use of Remedyforce ensures that nothing falls through the cracks.

Ready to see BMC Remedyforce for yourself? Sign up for this live webinar today!

REGISTER HERE

DevOps 101 eClass

October 23, 2019   |   2 PM ET   1 PM CT   11 AM PT

Join us as Derek Fields of RightStar teaches you the fundamental principles and best practices of DevOps and shares how your organization can stay relevant by continually adapting to the changing environment.

Advantages to adopting DevOps are many:

• Continuous software delivery
• Faster problem resolution
• More stable operating environment
• Improved communication and collaboration
• More time to innovate (rather than fix/maintain)

If you’d like to understand the basics of DevOps and how you can adopt it in your organization, don’t miss this highly informative eClass brought to you by RightStar.

REGISTER HERE

Achieving Digital Transformation Using BMC Helix ITSM

November 20, 2019   |   2 PM ET   1 PM CT   11 AM PT

BMC Helix is the new leader in modern ITSM. It combines the latest in digital and cognitive automation technologies. Delivered in the cloud, Helix ITSM is intelligent, predictive, and very powerful. If digital transformation is on your organization’s radar, you’ll want to experience Helix ITSM for yourself.

Join us as Anne Brock of RightStar walks you through Helix ITSM and shares some of its coolest features:

• Cognitive automation capabilities
• Chatbot and Live Agent Chat capabilities
• Out of the box ITIL processes
• Powerful, stunning reports and visualizations
• Container deployment lets you run Helix ITSM on any public cloud
• New improved CMDB user interface

REGISTER HERE

Workshops

MarsLander ITIL® 4 / DevOps Simulation in New York City

September 26, 2019   |   9 AM to 2 PM   |   FREE

This is a great opportunity to learn more about ITIL 4 and DevOps and experience them in action

In this highly interactive simulation, you will play the role of a Mission Control team member of the MarsLander mission. You will be challenged to apply ITIL 4 concepts such as the “Service Value System” and “Service Value Streams” to co-create value for the Space-Y organization. There is heavy competition and high customer expectations which are continually evolving. Can the team demonstrate agility as well as stability in delivering new products and services to the market?

Jenine Wech, Agile Transformation Coach at RightStar, will lead you through this exciting simulation that will help you move toward a more Lean, Agile approach to Service Management. This is a unique opportunity, don’t miss it!

Register now to reserve your seat!

REGISTER HERE

Training

ITIL® 4 Foundation Certification Class

September 10-12, 2019   |   9 AM to 5 PM   |   $795 all-inclusive
Class Location: 1951 Kidwell Drive, Suite 110, Vienna, VA 22182

RightStar is offering this two-and-a-half-day class at its headquarters in Vienna, VA. The class prepares you for the examination on day 3 leading to the new ITIL 4 Foundation Certificate In IT Service Management.

The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

At the end of this course, attendees will have an understanding of the following:

• High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
• The seven Guiding Principles of ITIL 4
• ITIL’s new Service Value Chain
• The four dimensions of Service Management
• The 34 ITIL practices, with a focus on 18 of these
• Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

REGISTER HERE

Industry Trade Shows

BMC Exchange New York