Live Webinars
Employing Discovery to Reduce Risk and Resolve Vulnerabilities
August 21, 2019 | 2 PM ET 1 PM CT 11 AM PT
Do you know where your IT assets are and how they pose a risk to the business?
If you’re not able to pinpoint all of the IT assets you have or know the impact they have on security, you’ll want to attend this 60 minute webinar.
Join us as Jeff Piper of BMC walks you through BMC Helix Discovery, the powerful solution that automates asset discovery and provides a holistic view of all your IT assets and the relationships between them. He’ll show you how BMC Helix Discovery can help you:
- Identify trends, abnormalities, and security vulnerabilities and automatically remediate them before they impact the business;
- Automatically discover infrastructure, hardware, software, cloud resources, and dependencies using agentless methods;
- Map discovered components into business application models from any point of the application via an intuitive graphical interface;
- And much more!
The Many Uses of BMC Remedyforce Service Desk
September 25, 2019 | 2 PM ET 1 PM CT 11 AM PT
Join us as Anne Brock walks you through BMC Remedyforce, the powerful service desk built on the world’s leading cloud platform, Salesforce.com. Remedyforce enables you to deliver high-speed service management that empowers users and accelerates business with minimal capital investment.
See the many ways Remedyforce can help your business achieve digital transformation enterprise-wide!
Not only is Remedyforce a robust and easy to use IT service desk, it can be extended to Facilities, Human Resources, Security, Accounts Payable and other departments to track, measure, and monitor your end users’ requests. Enterprise-wide use of Remedyforce ensures that nothing falls through the cracks.
Ready to see BMC Remedyforce for yourself? Sign up for this live webinar today!
DevOps 101 eClass
October 23, 2019 | 2 PM ET 1 PM CT 11 AM PT
Join us as Derek Fields of RightStar teaches you the fundamental principles and best practices of DevOps and shares how your organization can stay relevant by continually adapting to the changing environment.
Advantages to adopting DevOps are many:
- Continuous software delivery
- Faster problem resolution
- More stable operating environment
- Improved communication and collaboration
- More time to innovate (rather than fix/maintain)
If you’d like to understand the basics of DevOps and how you can adopt it in your organization, don’t miss this highly informative eClass brought to you by RightStar.
Workshops
MarsLander ITIL® 4 Simulation
August 15, 2019 | 9 AM to 1 PM | FREE
This is a great opportunity to learn more about ITIL 4 and experience it in action
In this highly interactive simulation, you will play the role of a Mission Control team member of the MarsLander mission. You will be challenged to apply ITIL 4 concepts such as the “Service Value System” and “Service Value Streams” to co-create value for the Space-Y organization. There is heavy competition and high customer expectations which are continually evolving. Can the team demonstrate agility as well as stability in delivering new products and services to the market?
Jenine Wech, Agile Transformation Coach at RightStar, will lead you through this exciting simulation that will help you move toward a more Lean, Agile approach to Service Management. This is a unique opportunity, don’t miss it!
Register now to reserve your seat!
Training
ITIL® 4 Foundation Certification Class
September 10-12, 2019 | 9 AM to 5 PM | $795 all-inclusive
Class Location: 1951 Kidwell Drive, Suite 110, Vienna, VA 22182
RightStar is offering this two-and-a-half-day class at its headquarters in Vienna, VA. The class prepares you for the examination on day 3 leading to the new ITIL 4 Foundation Certificate In IT Service Management.
The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).
ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.
At the end of this course, attendees will have an understanding of the following:
- High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
- The seven Guiding Principles of ITIL 4
- ITIL’s new Service Value Chain
- The four dimensions of Service Management
- The 34 ITIL practices, with a focus on 18 of these
- Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value