Calendar of Events2020-04-06T18:00:38+00:00

Live Webinars

What’s New in ITIL 4

April 22, 2020   |   2 PM ET   1 PM CT   11 AM PT

Join us as Ezra Wise of RightStar presents the latest evolution in ITIL . . . ITIL 4! While ITIL 4 retains many of the core elements of ITIL v3, ITIL 4 provides a brand new, end-to-end IT operating model for the delivery and operation of tech-enabled products and services. And ITIL 4 integrates frameworks such as Lean IT, Agile, and DevOps into the ITIL framework.

If you’d like to understand the key concepts of the ITIL 4 service management framework and learn what’s changed since ITIL v3, don’t miss this highly informative webinar brought to you by RightStar.


How to Manage Your IT Assets with Jira Service Desk

May 20, 2020   |   2 PM ET   1 PM CT   11 AM PT

Join us as Alan Reynolds of RightStar shows you how to manage your assets and Configuration Items (CIs) using a Configuration Management Database (CMDB) with Jira Service Desk. You’ll learn how you can relate those assets/CIs to Jira Service Desk issues, both from the customer’s perspective in the portal and on the agent’s side. And you’ll see how a CMDB can help you greatly improve your incident, problem and change management and service request processes in Jira Service Desk.

Don’t miss this information-rich live webinar!


GitFlow Using Bitbucket

June 24, 2020   |   2 PM ET   1 PM CT   11 AM PT

A successful DevOps environment requires a simple, well-defined source code version control strategy. Of all of the different Git workflows that are available, the most generally successful has been GitFlow. At first glance, GitFlow may look complicated and hard to use. In this webinar, we will show you how to utilize Bitbucket and SourceTree to implement GitFlow. We will take you through the lifecycle of a release that includes Features and Bug Fixes, Testing, and Releases. We will discuss the different roles that your team needs to play and how to manage some of the common issues with managing your source code in a Git environment.

In this webinar, you will learn:

  • What is GitFlow and why you should adopt it
  • How GitFlow works
  • How does GitFlow work and how do the Atlassian Bitbucket and SourceTree tools help you to master it
  • Overcoming some of the more common problems with using GitFlow



Leading SAFe® Class

April 22-23, 2020 ONLINE

During this two-day online course, attendees will gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework® (SAFe®), and its underlying principles derived from Lean, systems thinking, Agile development, product development flow, and DevOps. You will discuss the five competencies needed to become a Lean Enterprise. You will also learn and practice the skills for supporting and executing PI Planning events, and coordinating
multiple Agile Release Trains (ARTs).

Attendees will gain an understanding of the Lean-Agile mindset, why it’s so effective in today’s adapt-or-die marketplace, and what it means to lead a Lean-Agile transformation. You’ll also learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions. You will develop a skillset that’s in demand worldwide—and empower their enterprises to succeed in a disruptive marketplace—when you become a SAFe® 5 Agilist (SA). Attending the class prepares you to take the exam and become a certified SAFe® Agilist (SA)