The web is a great open technology for creating flexible service management applications, like Remedyforce. Please take a moment to sign the Extensible Web Manifesto that will allow web developers to make more powerful applications for their customers. A more specific explanation can be found at the second link.
http://extensiblewebmanifesto.org/
https://medium.com/the-future-of-the-web/2fcd1c1bb32
Collin Parker, RightStar Systems