Remedyforce 20.20.01 is Released! You can download it from appexchange and upgrade yourself, or you can wait for BMC to push it.

While as usual, there were many enhancements, there were a couple that I thought our customers would really appreciate.

CMDB class security using permission sets

I know a lot of customers want to control who can edit which configuration item. It was possible to do configuration work before to allow this, but it’s much easier now! To get to the new feature, go to the Remedyforce Administration tab, Configure CMDB 2.0 tile, and select Class Permissions. On the left you see permission sets; on the right, what they are allowed to do for each class of configuration item. You may need to create and assign new permission sets, but once you do, just check the boxes and you’re good to go! Note: Be sure to read the information in the “I” hover and read the help section as well before enabling. Full help here:


Auto assignment of staff when you create or update a record

This is the other new feature I like – let’s say a ticket comes in to a particular; they take the ticket, update it, but then it should go to a different queue. Now the auto-assignment (if enabled) will reassign that ticket automatically. (Note: Staff field needs to be blank.) To enable, go to Remedyforce Administration, Application Settings, Record Assignment and click on the “Configure Staff Assignment” button. Select “When a record is created or updated” and save!


There are of course more enhancements, but those are my top two! See the full list here.