Upland RightAnswers Knowledge Management

RightAnswers enables organizations to leverage and enhance their existing investments with seamless integration of its Unified Knowledge Platform into BMC ITSM solutions. Through this integration, organizations can be prepared to handle user inquiries, planned and unplanned IT changes, and upcoming IT projects.

RightAnswers Unified Knowledge Platform

The RightAnswers Unified Knowledge Platform is an enterprise knowledge management solution designed to optimize support operations and other departments across the enterprise that need to create, manage and share knowledge with different user audiences.  The platform, a KCS Verified v5 solution, is utilized by hundreds of clients supporting millions of users around the globe, including commercial enterprises, higher education institutions, and government agencies.

The knowledge platform’s Support Agent portal seamlessly integrates into BMC ITSM solutions and provides an intuitive user interface that helps agents find solutions quickly. The platform also features multi-channel self-service access for end-users through a Web portal (which integrates into your existing Web self-service) and via email and mobile.

The platform’s Solution Manager allows agents to effectively create, edit and manage knowledge articles and deliver a range of solution types, whether plain text, multimedia, decision trees, multi-lingual, request forms, or any other type you might have. The platform can also provide access to and distribute knowledge via social media and harvest valuable media interactions.

RightAnswers has been delivering knowledge management solutions in the cloud since 2001, and with over 400 successful clients, we bring to the table our experience and expertise to each and every customer. By leveraging the RightAnswers Knowledge Cloud, organizations receive all the benefits of the cloud and the Unified Knowledge Platform and real-time knowledge analytics that show what is working, what isn’t, and why.

RightAnswers for BMC

RightAnswers has been a BMC technology partner since its inception in 2001 and has evolved along with them. With two industry leaders who are experts in their respective areas, ITSM, and knowledge management, this partnership has always offered a more complete solution to the market.

RightAnswers Knowledge Management Software integrates with the following BMC solutions:

• BMC Remedy IT Service Management Suite
• BMC Remedy on Demand
• BMC Remedyforce Service Desk
• BMC FootPrints
• BMC Track-It!

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