Remedyforce 19.01 Updates
BY Anne Brock, RIGHTSTAR I was politely reminded that I hadn’t done a blog post in way too long. Things have been so busy here at RightStar it just dropped off my radar! So, while 19.01 has been out [...]
Dependent Picklists in Self-Service
BY ANNE BROCK, RIGHTSTAR In Winter, 2018, one new feature was being able to use Dependent Picklists in Self-Service. For me, it was a bit of a head-scratcher to figure out how to do it, so I thought I’d write [...]
Different Task Layouts for Tasks Created from a Change vs an Incident
BY ANNE BROCK, RIGHTSTAR We recently had a customer request to have different task layouts, based on whether a task was created from an Incident Record or a Change Record. While we did attempt to talk them out of it, [...]