BY ANNE BROCK, RIGHTSTAR   Remedyforce 20.20.01 is Released! You can download it from appexchange and upgrade yourself, or you can wait for BMC to push it. While as usual, there were many enhancements, there were a couple that I [...]

BY ANNE BROCK I had a customer ask how they could show their hours on the Remedyforce self-service portal. My idea: use a knowledge article. Step 1: Create the Knowledge Article I kept it simple as follows. Just make sure [...]

BY ANNE BROCK, RIGHTSTAR   I’ve been waiting for this one! I’ve been participating in the beta cycle of Remedyforce Summer 2019, also known as 19.02, and I really like some of the new changes. Here’s my favorites list; which [...]