Service Desk Hours

BY ANNE BROCK I had a customer ask how they could show their hours on the Remedyforce self-service portal. My idea: use a knowledge article. Step 1: Create the Knowledge Article I kept it simple as follows. Just make sure [...]

2019-11-05T16:05:30+00:00November 5th, 2019|RF|

Remedyforce 19.02 Just Released

BY ANNE BROCK, RIGHTSTAR   I’ve been waiting for this one! I’ve been participating in the beta cycle of Remedyforce Summer 2019, also known as 19.02, and I really like some of the new changes. Here’s my favorites list; which [...]

2019-08-06T14:00:21+00:00August 6th, 2019|RF|

Remedyforce 19.01 Updates

BY Anne Brock, RIGHTSTAR   I was politely reminded that I hadn’t done a blog post in way too long. Things have been so busy here at RightStar it just dropped off my radar! So, while 19.01 has been out [...]

2019-07-23T18:23:23+00:00July 23rd, 2019|RF|