BY ANNE BROCK I had a customer ask how they could show their hours on the Remedyforce self-service portal. My idea: use a knowledge article. Step 1: Create the Knowledge Article I kept it simple as follows. Just make sure [...]

BY ANNE BROCK, RIGHTSTAR   I’ve been waiting for this one! I’ve been participating in the beta cycle of Remedyforce Summer 2019, also known as 19.02, and I really like some of the new changes. Here’s my favorites list; which [...]

BY Anne Brock, RIGHTSTAR   I was politely reminded that I hadn’t done a blog post in way too long. Things have been so busy here at RightStar it just dropped off my radar! So, while 19.01 has been out [...]