Who is using my licenses?

BY ANNE BROCK, RIGHTSTAR We’ve all been there. We’re trying to allocate fixed licenses – let’s say for Asset Management - and we’re told they are all in use. And our question is “Who the heck is using them?” Turns [...]

2019-08-06T14:02:54+00:00August 6th, 2019|Rem|

New CMDB Console in Remedy

BY ANNE BROCK, RIGHTSTAR BMC has been discussing improving the interface for the CMDB for a while now; well, it turns out they slipped in some great improvements in 9.1.04! Let’s take a look at it – this might be [...]

2018-02-15T20:10:24+00:00February 15th, 2018|Rem|

How to set up Change Task Phasing in Remedy

BY ANNE BROCK, RIGHTSTAR If you are like many of our Remedy customers, you’ve been happily using Change Management with Tasks but you don’t necessarily know all the possibilities within the module. And it’s been working well for you, but [...]

2017-07-25T13:04:55+00:00July 25th, 2017|Rem|