Smart IT: Asset Actions

ANNE BROCK, RIGHTSTAR Attaching Users to Assets I was chatting with a co-worker the other day, and we were saying it would be nice if there was an easier way to attach a user to an asset in Smart Recorder. [...]

2021-04-09T14:52:04+00:00April 9th, 2021|Rem|

Custom LDAP Import; AD Account Creation

JASON MILLER, RIGHTSTAR Custom LDAP Import We all know that Remedy aka the AR System (the platform that ITSM is built upon) has LDAP import built into it. To quote from the documentation: Lightweight Directory Access Protocol (LDAP) provides a [...]

2021-03-02T14:27:28+00:00March 2nd, 2021|Rem|

Have you seen Call Logs in Smart Recorder?

BY ANNE BROCK, RIGHTSTAR Did you know about Call Logs in Smart Recorder? Came out in version 19.02, if I did my searching correctly. If you already know about them – stop reading! But if you didn’t notice them… keep [...]

2021-01-26T19:12:54+00:00January 26th, 2021|Rem|
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