ANNE BROCK, RIGHTSTAR Recently someone asked if it was possible to create a basic report using BMC Dashboards – a table report with columns such as Incident number, summary, customer name, assigned group, priority, status, etc. And yes, those reports [...]

ANNE BROCK, RIGHTSTAR Attaching Users to Assets I was chatting with a co-worker the other day, and we were saying it would be nice if there was an easier way to attach a user to an asset in Smart Recorder. [...]

JASON MILLER, RIGHTSTAR Custom LDAP Import We all know that Remedy aka the AR System (the platform that ITSM is built upon) has LDAP import built into it. To quote from the documentation: Lightweight Directory Access Protocol (LDAP) provides a [...]