by RightStar Team | Apr 16, 2024 | Blog, BMC
Navigating the complexities of IT service management (ITSM) requires a solution that meets the demands of today’s digital landscape and anticipates tomorrow’s needs. BMC Helix ITSM stands at the forefront of this field, offering features designed to...
by RightStar Team | Mar 19, 2024 | Blog, BMC
BMC Helix ITSM Knowledge Management BMC Helix ITSM includes robust knowledge management capabilities; it is compliant with knowledge-centered services (KCS) standards. Please watch this 10-minute video for an in-depth tutorial on how to create a knowledge...
by RightStar Team | Dec 15, 2023 | Blog, BMC
BMC Helix ITSM’s Mobile Interface BMC Helix ITSM uses PWA (progressive web app) screens so that mobile access can be done through a browser on the phone or tablet. But what does that actually look like? This video will show you: Please contact RightStar...
by RightStar Team | Oct 12, 2023 | Blog, BMC
With so many of our customers moving to Azure, we’ve seen increased interest in not just using Azure for authentication but also in syncing data from the Azure User Profile to the People foundation data in Helix ITSM. To do this, there are a few steps involved. There...
by RightStar Team | Aug 15, 2023 | Blog, BMC
As BMC has initialized its end-of-life plan for BMC Smart Reporting for Remedy, BMC customers now have an exciting opportunity to convert their reporting and analytics to Yellowfin BI, which is the foundation for Smart Reporting. Below are just a few of the...
by RightStar Team | Aug 10, 2023 | BMC, Remedy
Major Incident Management In version 21.3 of Helix ITSM (Remedy), BMC added functionality around Major Incident Management. This allows customers to manage the life cycle of an outage until restoration. Customers can also add the required team members, vendors, and...
