The development team for BMC’s Client Management added Mobile Device Management (MDM) with the release of v12.5 last October. This has been a highly requested feature to be included with this very powerful ITIL compliant ITAM solution. This module comes with the core feature and is not an add-on like Patch or Deploy. When a customer upgrades or installs a fresh instance the module and all of it features are readily available. Licensing is counted just like installing an agent on a device running Windows, Linux or MAC OS. If a customer adds a mobile device through enrollment then the “Agent”, “Inventory”, and “Compliance” will be decremented against the total available.
This release is limited to iPhones and iPads only. BMC has stated that it is their intention to add Android devices with a later version but not v12.6. During BMC Engage they did mention that it could be within a 1-2 year time frame but with no promises.
I recently had available time to set up an instance of Client Management in our lab and enrolled an iPhone for both testing and demos. Below are screen captures from an iPhone 5s during the enrollment process. There were about 6 screens the user clicks through but the three screens below will provide you the idea of how the screens can be branded for your organization. (Click on image to see in new window at full resolution)
The CM console to configure and manage mobile devices is straight forward and allows for doing what one would expect a MDM solution to offer. The screen shot below will provide a glimpse into the various menus and the data provided.
This post is not intended to be a whitepaper on “How to Configure MDM” but a notification to our customers about this new and exciting feature added to Client Management.
BMC has added integration paths for their ITSM solutions – Footprints, RemedyForce, Atrium CMDB, and now MyIT and SmartIT for Remedy further proving their commitment and appreciation for Client Management.
To see more documentation and videos on MDM visit MDM on BMC Website.