Smart IT: Asset Actions
ANNE BROCK, RIGHTSTAR Attaching Users to Assets I was chatting with a co-worker the other day, and we were saying it would be nice if there was an easier way to attach a user to [...]
Remedyforce Winter 2021 is out!
ANNE BROCK, RIGHTSTAR March 4, 2021 It is out! Winter 2021 is now GA. As always, BMC will push the upgrade to your org; this release is scheduled to be pushed on April 9, 2021 [...]
Custom LDAP Import; AD Account Creation
JASON MILLER, RIGHTSTAR Custom LDAP Import We all know that Remedy aka the AR System (the platform that ITSM is built upon) has LDAP import built into it. To quote from the documentation: Lightweight Directory [...]
How can BCM bring value to my organization?
STEVE GIBBS, RIGHTSTAR Personal Experience It’s a common question, right? You go to management to say, “We really need BMC’s Client Management tool” and they say, “Why should we spend the money to get it?” [...]
Columns on the Remedyforce CMDB Details Tab
BY ANNE BROCK, RIGHTSTAR Someone asked me about how to control what columns show up on the Remedyforce CMDB Details tab - for Tasks, for example. At first I scratched my head and thought "I [...]
Using Footprints for Simple Project Management
BY MYRIANTHE MARTON and ANNE BROCK, RIGHTSTAR We had a customer who needed to track some IT projects to see what their spending was going to be over the next few fiscal years. Their company-supplied [...]
PREVENTIVE MAINTENANCE CREATION
BY STUART WHITE, RIGHTSTAR Goal In earlier versions of FootPrints, scheduling preventive maintenance was somewhat complex, with its own section in the application. In FootPrints 12, configuring preventive maintenance schedules has been streamlined. To schedule [...]
Creating Patch Groups with User/Admin Input
One of the hardest challenges with every customer who is new to the Patch Management feature of Client Management is when to schedule the patch window! Some customers already have this set-in stone and users [...]
Have you seen Call Logs in Smart Recorder?
BY ANNE BROCK, RIGHTSTAR Did you know about Call Logs in Smart Recorder? Came out in version 19.02, if I did my searching correctly. If you already know about them – stop reading! But if [...]
Using Remedyforce for External Customer Support
BY ANNE BROCK, RIGHTSTAR I was reminded recently of how useful Remedyforce can be for external, B2B, customer support. RightStar has been using it for the last year for that purpose so we know [...]