Managing Large Numbers of Fields in Jira
As a Jira Admin, you may have run into the problem that you have been asked to create a project with a small number of Issue Types but lots and lots of fields that need [...]
Customize How You Print Out Your Service Request
BY ANNE BROCK, RIGHTSTAR As you all know, there are a couple print options available in the “Action” menu in a Remedyforce ticket. But that printout relies on the Remedyforce Incident Console version 1.0 Page [...]
Important – Deprecation of Flash – Remedy
BY ANNE BROCK, RIGHTSTAR Just a reminder – Adobe has announced the end of development and distribution of Adobe Flash Player by the end of 2020. BMC has been removing Flash-dependent features in its Remedy [...]
SEQUENCING SUBTASKS ON STATIC PROCESSES IN FPSC V.12
BY STUART WHITE, RIGHTSTAR Create a subtask process that will allow for tasks to be sequenced in a specific order. This is a static process that mimics the OOTB subtask sequencing found natively in FPSC [...]
Client Management MyApps with Immediate Patch Remediation
This 13 minute video will show how effective and efficient BCM (BMC Client Management) is when properly configured. I will show how a non privileged user can install software on demand and have that software [...]
BCM Web Console Demo
This demo is of the newly released v20.08 Web Console to demonstrate all the functionality the new console offers. https://youtu.be/dJdD7C7BkGE If you wish to open directly in YouTube for better screen resolution click here [...]
Client Management 20.08 Released
On August 24, 2020 BMC released version 20.08 of Client Management. This version marks an end to the old method of versioning and now uses a BMC compliant versioning scheme. This new scheme uses that [...]
Email with missing attachments
This is a very short blog to report on something that one of my clients found. It seems important enough and hard enough to detect that it is worth making available to the Atlassian community. [...]
Using Insight as an Object-Oriented Database (Part 3)
By Derek Fields In my last Blog, I described how to model our Facilities and Equipment for our Facilities Management Service Desk. This week, we are going to create the Jira custom fields that will [...]
Using Insight as an Object-Oriented Database (Part 2)
By Derek Fields In my last post, I introduced the idea of using Insight as a general-purpose Object-Oriented database to allow you to extend the Jira data model to capture information about objects and not [...]