Remedyforce 19.02 Just Released
BY ANNE BROCK, RIGHTSTAR I’ve been waiting for this one! I’ve been participating in the beta cycle of Remedyforce Summer 2019, also known as 19.02, and I really like some of the new changes. [...]
Who is using my licenses?
BY ANNE BROCK, RIGHTSTAR We’ve all been there. We’re trying to allocate fixed licenses – let’s say for Asset Management - and we’re told they are all in use. And our question is “Who the [...]
BMC Communities for Client Management
For the past 9 years’ configuring, implementing and testing BMC Client Management (a Discovery and Management application) and providing valuable feedback using the BMC Communities blog for BMC Client Management, I thought it would be [...]
SERVICE ANALYTICS AID
BY STUART WHITE, RIGHTSTAR “AGE OF TICKET”, “DATA FOR PREVIOUS MONTH”, “SORT CATEGORY BY MOST USED” Service Analytics is the reporting feature in BMC FootPrints. This reporting feature can be powerful with a little [...]
Remedyforce 19.01 Updates
BY Anne Brock, RIGHTSTAR I was politely reminded that I hadn’t done a blog post in way too long. Things have been so busy here at RightStar it just dropped off my radar! So, [...]
Remedyforce 19.01 Updates
BY Anne Brock, RIGHTSTAR I was politely reminded that I hadn’t done a blog post in way too long. Things have been so busy here at RightStar it just dropped off my radar! So, [...]
BCM 12.8 JRE issues New Features
With the latest release of 12.8 for Client Management, I felt it would be good to post some of the new features and what to expect regarding the new Oracle support model for Java 8.x [...]
Tracking software licenses in Remedyforce CMDB
BY ANNE BROCK, RIGHTSTAR We had a customer who wanted a simple way to track software licenses. He didn’t want to use a discovery tool; just wanted to track who is using what. Because there [...]
An Easy Approach to ‘Quick Tickets’ with Jira Service Desk
BY ALAN REYNOLDS, RIGHTSTAR SYSTEMS Many service desk teams need a way to do what they call a “quick ticket.” These kinds of service desk issues are especially useful to teams who take calls [...]
Reporting on multi-level categories
BY ANNE BROCK, RIGHTSTAR SYSTEMS First, I want to define the problem we need to solve. We had a customer who had a multi-level category tree- more than two levels. Some of her categories were [...]