BMC Client Management Community2019-06-04T18:52:06+00:00
608, 2019

Remedyforce 19.02 Just Released

August 6th, 2019|Comments Off on Remedyforce 19.02 Just Released

BY ANNE BROCK, RIGHTSTAR   I’ve been waiting for this one! I’ve been participating in the beta cycle of Remedyforce Summer 2019, also known as 19.02, and I really like some of the new changes. [...]

608, 2019

Who is using my licenses?

August 6th, 2019|Comments Off on Who is using my licenses?

BY ANNE BROCK, RIGHTSTAR We’ve all been there. We’re trying to allocate fixed licenses – let’s say for Asset Management - and we’re told they are all in use. And our question is “Who the [...]

2607, 2019

BMC Communities for Client Management

July 26th, 2019|Comments Off on BMC Communities for Client Management

For the past 9 years’ configuring, implementing and testing BMC Client Management (a Discovery and Management application) and providing valuable feedback using the BMC Communities blog for BMC Client Management, I thought it would be [...]

2407, 2019

SERVICE ANALYTICS AID

July 24th, 2019|Comments Off on SERVICE ANALYTICS AID

BY STUART WHITE, RIGHTSTAR   “AGE OF TICKET”, “DATA FOR PREVIOUS MONTH”, “SORT CATEGORY BY MOST USED” Service Analytics is the reporting feature in BMC FootPrints. This reporting feature can be powerful with a little [...]

2307, 2019

Remedyforce 19.01 Updates

July 23rd, 2019|Comments Off on Remedyforce 19.01 Updates

BY Anne Brock, RIGHTSTAR   I was politely reminded that I hadn’t done a blog post in way too long. Things have been so busy here at RightStar it just dropped off my radar! So, [...]

2307, 2019

Remedyforce 19.01 Updates

July 23rd, 2019|Comments Off on Remedyforce 19.01 Updates

BY Anne Brock, RIGHTSTAR   I was politely reminded that I hadn’t done a blog post in way too long. Things have been so busy here at RightStar it just dropped off my radar! So, [...]

2701, 2019

BCM 12.8 JRE issues New Features

January 27th, 2019|Comments Off on BCM 12.8 JRE issues New Features

With the latest release of 12.8 for Client Management, I felt it would be good to post some of the new features and what to expect regarding the new Oracle support model for Java 8.x [...]

2609, 2018

Tracking software licenses in Remedyforce CMDB

September 26th, 2018|Comments Off on Tracking software licenses in Remedyforce CMDB

BY ANNE BROCK, RIGHTSTAR We had a customer who wanted a simple way to track software licenses. He didn’t want to use a discovery tool; just wanted to track who is using what. Because there [...]

509, 2018

An Easy Approach to ‘Quick Tickets’ with Jira Service Desk

September 5th, 2018|Comments Off on An Easy Approach to ‘Quick Tickets’ with Jira Service Desk

BY ALAN REYNOLDS, RIGHTSTAR SYSTEMS   Many service desk teams need a way to do what they call a “quick ticket.”  These kinds of service desk issues are especially useful to teams who take calls [...]

2106, 2018

Reporting on multi-level categories

June 21st, 2018|Comments Off on Reporting on multi-level categories

BY ANNE BROCK, RIGHTSTAR SYSTEMS First, I want to define the problem we need to solve. We had a customer who had a multi-level category tree- more than two levels. Some of her categories were [...]

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