Service Desk Hours
BY ANNE BROCK I had a customer ask how they could show their hours on the Remedyforce self-service portal. My idea: use a knowledge article. Step 1: Create the Knowledge Article I kept it simple [...]
BMC Client Management 12.9 Released
Very exciting release with so many changes, fixes, and enhancements! This article will cover some of these items but not all. They will be listed in no particular order. Please visit the product documentation page [...]
Keeping Track of Your Physical Assets in Jira
BY ALAN REYNOLDS, RIGHTSTAR We all know how great Jira Service Desk is with helping us track issues as they come up. And many use the Insight Asset Management app from Riada in the [...]
Remedyforce 19.02 Just Released
BY ANNE BROCK, RIGHTSTAR I’ve been waiting for this one! I’ve been participating in the beta cycle of Remedyforce Summer 2019, also known as 19.02, and I really like some of the new changes. [...]
Who is using my licenses?
BY ANNE BROCK, RIGHTSTAR We’ve all been there. We’re trying to allocate fixed licenses – let’s say for Asset Management - and we’re told they are all in use. And our question is “Who the [...]
BMC Communities for Client Management
For the past 9 years’ configuring, implementing and testing BMC Client Management (a Discovery and Management application) and providing valuable feedback using the BMC Communities blog for BMC Client Management, I thought it would be [...]
SERVICE ANALYTICS AID
BY STUART WHITE, RIGHTSTAR “AGE OF TICKET”, “DATA FOR PREVIOUS MONTH”, “SORT CATEGORY BY MOST USED” Service Analytics is the reporting feature in BMC FootPrints. This reporting feature can be powerful with a little [...]
Remedyforce 19.01 Updates
BY Anne Brock, RIGHTSTAR I was politely reminded that I hadn’t done a blog post in way too long. Things have been so busy here at RightStar it just dropped off my radar! So, [...]
Remedyforce 19.01 Updates
BY Anne Brock, RIGHTSTAR I was politely reminded that I hadn’t done a blog post in way too long. Things have been so busy here at RightStar it just dropped off my radar! So, [...]
BCM 12.8 JRE issues New Features
With the latest release of 12.8 for Client Management, I felt it would be good to post some of the new features and what to expect regarding the new Oracle support model for Java 8.x [...]