Using Insight as an Object-Oriented Database (Part 1)
By Derek Fields As a Jira Administrator, you may not think too much about object-oriented databases. In fact, the only time you may think about a database at all is when you have to contact [...]
Do you want simpler surveys in Remedyforce?
BY ANNE BROCK, RIGHTSTAR We know! No one likes to answer a lot of survey questions. So one of our amazing consultants came up with this simplified survey where the email just has a thumbs [...]
How to create a No-Transition Transition
By Derek Fields, Atlassian Practice Manager If you are a Jira admin, you know that the very heart of Jira is the workflow. One of the key jobs that you have is to work with [...]
Essential Free Plugins for Jira
If you are an experienced Jira Administrator, you know that there are a few critical must-have plugins. While there are many paid plugins that I use in almost every client engagement, there are three that [...]
Integrating Jira Filters with Excel
Do you regularly download the same Jira filters to Excel to create pivot tables and reports? If you do, you need to know how to use Excel’s built-in ability to retrieve CSV data directly from [...]
Checking Jira Plugin Usage in Post-Functions and Custom Fields
The Atlassian ecosystem is one of the great features of using Atlassian tools. There are thousands of apps created by third-part developers that implement solutions for an almost unlimited number of business needs. This is [...]
Creating Windows Thread Dumps for Atlassian Review
By Derek Fields, Atlassian Practice Manager As a Jira administrator, sometimes you need to get down to the OS level to figure out a performance issue. For many of us, OS-level work is not our [...]
Import Holidays into an SLA calendar
By Derek Fields, Rightstar For those of us who administer Service Level Agreements (SLAs) in Jira Service Desk , the ability to associate a calendar with an SLA is critical to configuring the SLA. Out [...]
Getting More Value Out Of Remedyforce
BY ANNE BROCK, RIGHTSTAR We know our customers are always trying to get more value from all the tools they use. Remedyforce is one of those tools that can be a simple ticketing system – [...]
Rightstar and BMC Team Up During Corona Virus Pandemic
BMC is offering 90 days of on-premise BCM licenses – up to 500 nodes! But how can you make sure you get good value out of this offer? Introducing Steve Gibbs, aka BCM Wizard! [...]