904, 2021

Smart IT: Asset Actions

April 9th, 2021|Comments Off on Smart IT: Asset Actions

ANNE BROCK, RIGHTSTAR Attaching Users to Assets I was chatting with a co-worker the other day, and we were saying it would be nice if there was an easier way to attach a user to [...]

403, 2021

Remedyforce Winter 2021 is out!

March 4th, 2021|Comments Off on Remedyforce Winter 2021 is out!

ANNE BROCK, RIGHTSTAR March 4, 2021 It is out! Winter 2021 is now GA. As always, BMC will push the upgrade to your org; this release is scheduled to be pushed on April 9, 2021 [...]

203, 2021

Custom LDAP Import; AD Account Creation

March 2nd, 2021|Comments Off on Custom LDAP Import; AD Account Creation

JASON MILLER, RIGHTSTAR Custom LDAP Import We all know that Remedy aka the AR System (the platform that ITSM is built upon) has LDAP import built into it. To quote from the documentation: Lightweight Directory [...]

2602, 2021

How can BCM bring value to my organization?

February 26th, 2021|Comments Off on How can BCM bring value to my organization?

STEVE GIBBS, RIGHTSTAR Personal Experience It’s a common question, right? You go to management to say, “We really need BMC’s Client Management tool” and they say, “Why should we spend the money to get it?” [...]

2602, 2021

Columns on the Remedyforce CMDB Details Tab

February 26th, 2021|Comments Off on Columns on the Remedyforce CMDB Details Tab

BY ANNE BROCK, RIGHTSTAR Someone asked me about how to control what columns show up on the Remedyforce CMDB Details tab - for Tasks, for example. At first I scratched my head and thought "I [...]

1802, 2021

Using Footprints for Simple Project Management

February 18th, 2021|Comments Off on Using Footprints for Simple Project Management

BY MYRIANTHE MARTON and ANNE BROCK, RIGHTSTAR We had a customer who needed to track some IT projects to see what their spending was going to be over the next few fiscal years. Their company-supplied [...]

1602, 2021

PREVENTIVE MAINTENANCE CREATION

February 16th, 2021|Comments Off on PREVENTIVE MAINTENANCE CREATION

BY STUART WHITE, RIGHTSTAR Goal In earlier versions of FootPrints, scheduling preventive maintenance was somewhat complex, with its own section in the application. In FootPrints 12, configuring preventive maintenance schedules has been streamlined. To schedule [...]

202, 2021

Creating Patch Groups with User/Admin Input

February 2nd, 2021|Comments Off on Creating Patch Groups with User/Admin Input

One of the hardest challenges with every customer who is new to the Patch Management feature of Client Management is when to schedule the patch window! Some customers already have this set-in stone and users [...]

2601, 2021

Have you seen Call Logs in Smart Recorder?

January 26th, 2021|Comments Off on Have you seen Call Logs in Smart Recorder?

BY ANNE BROCK, RIGHTSTAR Did you know about Call Logs in Smart Recorder? Came out in version 19.02, if I did my searching correctly. If you already know about them – stop reading! But if [...]

2601, 2021

Using Remedyforce for External Customer Support

January 26th, 2021|Comments Off on Using Remedyforce for External Customer Support

BY ANNE BROCK, RIGHTSTAR   I was reminded recently of how useful Remedyforce can be for external, B2B, customer support. RightStar has been using it for the last year for that purpose so we know [...]

Find out more