BMC Client Management Community2019-06-04T18:52:06+00:00
511, 2019

Service Desk Hours

November 5th, 2019|Comments Off on Service Desk Hours

BY ANNE BROCK I had a customer ask how they could show their hours on the Remedyforce self-service portal. My idea: use a knowledge article. Step 1: Create the Knowledge Article I kept it simple [...]

709, 2019

BMC Client Management 12.9 Released

September 7th, 2019|Comments Off on BMC Client Management 12.9 Released

Very exciting release with so many changes, fixes, and enhancements! This article will cover some of these items but not all. They will be listed in no particular order. Please visit the product documentation page [...]

2808, 2019

Keeping Track of Your Physical Assets in Jira

August 28th, 2019|Comments Off on Keeping Track of Your Physical Assets in Jira

BY ALAN REYNOLDS, RIGHTSTAR   We all know how great Jira Service Desk is with helping us track issues as they come up. And many use the Insight Asset Management app from Riada in the [...]

608, 2019

Remedyforce 19.02 Just Released

August 6th, 2019|Comments Off on Remedyforce 19.02 Just Released

BY ANNE BROCK, RIGHTSTAR   I’ve been waiting for this one! I’ve been participating in the beta cycle of Remedyforce Summer 2019, also known as 19.02, and I really like some of the new changes. [...]

608, 2019

Who is using my licenses?

August 6th, 2019|Comments Off on Who is using my licenses?

BY ANNE BROCK, RIGHTSTAR We’ve all been there. We’re trying to allocate fixed licenses – let’s say for Asset Management - and we’re told they are all in use. And our question is “Who the [...]

2607, 2019

BMC Communities for Client Management

July 26th, 2019|Comments Off on BMC Communities for Client Management

For the past 9 years’ configuring, implementing and testing BMC Client Management (a Discovery and Management application) and providing valuable feedback using the BMC Communities blog for BMC Client Management, I thought it would be [...]

2407, 2019

SERVICE ANALYTICS AID

July 24th, 2019|Comments Off on SERVICE ANALYTICS AID

BY STUART WHITE, RIGHTSTAR   “AGE OF TICKET”, “DATA FOR PREVIOUS MONTH”, “SORT CATEGORY BY MOST USED” Service Analytics is the reporting feature in BMC FootPrints. This reporting feature can be powerful with a little [...]

2307, 2019

Remedyforce 19.01 Updates

July 23rd, 2019|Comments Off on Remedyforce 19.01 Updates

BY Anne Brock, RIGHTSTAR   I was politely reminded that I hadn’t done a blog post in way too long. Things have been so busy here at RightStar it just dropped off my radar! So, [...]

2307, 2019

Remedyforce 19.01 Updates

July 23rd, 2019|Comments Off on Remedyforce 19.01 Updates

BY Anne Brock, RIGHTSTAR   I was politely reminded that I hadn’t done a blog post in way too long. Things have been so busy here at RightStar it just dropped off my radar! So, [...]

2701, 2019

BCM 12.8 JRE issues New Features

January 27th, 2019|Comments Off on BCM 12.8 JRE issues New Features

With the latest release of 12.8 for Client Management, I felt it would be good to post some of the new features and what to expect regarding the new Oracle support model for Java 8.x [...]

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