2710, 2020

Customize How You Print Out Your Service Request

October 27th, 2020|Comments Off on Customize How You Print Out Your Service Request

BY ANNE BROCK, RIGHTSTAR As you all know, there are a couple print options available in the “Action” menu in a Remedyforce ticket. But that printout relies on the Remedyforce Incident Console version 1.0 Page [...]

1709, 2020

Important – Deprecation of Flash – Remedy

September 17th, 2020|Comments Off on Important – Deprecation of Flash – Remedy

BY ANNE BROCK, RIGHTSTAR Just a reminder – Adobe has announced the end of development and distribution of Adobe Flash Player by the end of 2020. BMC has been removing Flash-dependent features in its Remedy [...]

209, 2020

SEQUENCING SUBTASKS ON STATIC PROCESSES IN FPSC V.12

September 2nd, 2020|Comments Off on SEQUENCING SUBTASKS ON STATIC PROCESSES IN FPSC V.12

BY STUART WHITE, RIGHTSTAR Create a subtask process that will allow for tasks to be sequenced in a specific order. This is a static process that mimics the OOTB subtask sequencing found natively in FPSC [...]

109, 2020

Client Management MyApps with Immediate Patch Remediation

September 1st, 2020|Comments Off on Client Management MyApps with Immediate Patch Remediation

This 13 minute video will show how effective and efficient BCM (BMC Client Management) is when properly configured. I will show how a non privileged user can install software on demand and have that software [...]

2808, 2020

BCM Web Console Demo

August 28th, 2020|Comments Off on BCM Web Console Demo

This demo is of the newly released v20.08 Web Console to demonstrate all the functionality the new console offers.   https://youtu.be/dJdD7C7BkGE If you wish to open directly in YouTube for better screen resolution click here [...]

2508, 2020

Client Management 20.08 Released

August 25th, 2020|Comments Off on Client Management 20.08 Released

On August 24, 2020 BMC released version 20.08 of Client Management. This version marks an end to the old method of versioning and now uses a BMC compliant versioning scheme. This new scheme uses that [...]

2408, 2020

Email with missing attachments

August 24th, 2020|0 Comments

This is a very short blog to report on something that one of my clients found. It seems important enough and hard enough to detect that it is worth making available to the Atlassian community. [...]

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