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Client Management 20.08 Released

On August 24, 2020, BMC released version 20.08 of Client Management. This version marks an end to the old method of versioning and now uses a BMC-compliant versioning scheme. This new scheme uses the last two digits of the current year and the month product was made...

Train your users . . . then train them again!

The best time to plan Remedy ITSM training for your users is during the initial phases of the project. The people you’ve identified to support the solution may be new to Remedy and the ITSM Suite. You’ll be glad you didn’t wait for the implementation...

How many servers does it take to support Remedy?

Provisioning the infrastructure to support your new BMC Remedy ITSM Suite is critical to the successful adoption of your solution.  If your users are experiencing a system that is slow and unresponsive, it’s going to be difficult to get them to use it. There seem to...