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Changes vs. Service Requests

It can sometimes be hard to identify which processes in an organization should be changes and which should be Service Requests. For example, provisioning a new server  for a department.  Technically this is a change to the environment but does it really need to be a...

Take a moment to help improve the web

The web is a great open technology for creating flexible service management applications, like Remedyforce. Please take a moment to sign the Extensible Web Manifesto that will allow web developers to make more powerful applications for their customers. A more specific...