BY ANNE BROCK, RIGHTSTAR I’ve been waiting for this one! I’ve been participating in the beta cycle of Remedyforce Summer 2019, also known as 19.02, and I really like some of the new changes. Here’s my favorites list; which [...]
BY ANNE BROCK, RIGHTSTAR We’ve all been there. We’re trying to allocate fixed licenses – let’s say for Asset Management - and we’re told they are all in use. And our question is “Who the heck is using them?” Turns [...]
BY STUART WHITE, RIGHTSTAR “AGE OF TICKET”, “DATA FOR PREVIOUS MONTH”, “SORT CATEGORY BY MOST USED” Service Analytics is the reporting feature in BMC FootPrints. This reporting feature can be powerful with a little knowledge of formulas and filters. [...]
