Service Desk Hours
BY ANNE BROCK I had a customer ask how they could show their hours on the Remedyforce self-service portal. My idea: use a knowledge article. Step 1: Create the Knowledge Article I kept it simple as follows. Just make sure [...]
Keeping Track of Your Physical Assets in Jira
BY ALAN REYNOLDS, RIGHTSTAR We all know how great Jira Service Desk is with helping us track issues as they come up. And many use the Insight Asset Management app from Riada in the Atlassian Marketplace to tie assets [...]
Remedyforce 19.02 Just Released
BY ANNE BROCK, RIGHTSTAR I’ve been waiting for this one! I’ve been participating in the beta cycle of Remedyforce Summer 2019, also known as 19.02, and I really like some of the new changes. Here’s my favorites list; which [...]