To improve service levels and reduce costs, IT management needs to translate business service level requirements into actionable service level measurements. In so doing, management can measure performance, prioritize resources, and implement metrics to drive internal accountability across departments and suppliers. However, the “translation” process is not easy, and therefore, IT is often unable to communicate business priorities and commitments to staff, nor is it able to measure and track compliance against these priorities.
Where efforts are made to define and measure service levels, these typically exist at a technology-silo level, relying on domain-specific solutions that provide inconsistent operational-level reporting for components of a service. Compiling composite service level reports based on this siloed data is both time consuming and labor intensive, and leads to an incomplete and inaccurate depiction of how well the service was delivered. As a result, IT is unable to effectively respond when business customers demand to know the status of service levels for their particular business or business services.
BMC Service Level Management enables IT to manage the entire lifecycle of service level management processes for both IT operations and service support processes. It provides a single solution to help you establish, implement, manage, and review service levels for both the delivery and support of business services.
BMC Atrium Service Level Management:
With BMC Atrium Service Level Management you will:
Contact RightStar to request a personal demonstration