Configuration Management Database (CMDB)

Business decisions regarding IT, such as where to invest resources and how to run IT operations securely and efficiently, depend upon full knowledge of all IT infrastructure components. In order to obtain this knowledge, each IT asset, or configuration item (CI), including software, hardware, documentation, and personnel, must be indentified, verified, and managed across its lifecycle. For an organization of 1,000 employees with just two devices per user, 10,000 to 20,000 CI lifecycle, status, and/or attribute modifications can result in a one-year period. It’s obvious that without an automated Configuration Management Database (CMDB) at the heart of an IT asset management program, the business might never have the accurate data it needs and could conceivably be making critical IT decisions based on unreliable intelligence.

Although the concept of a CMDB is not new, many organizations are slow to implement one. At RightStar, our new customers often think they know exactly where their IT assets are located, only to have our consultants find disparate home-grown databases, spreadsheets, and manual discovery programs when they arrive on site. When RightStar is able to implement a CMDB as part of an effective IT asset management initiative for a customer, we help them identify surplus software and hardware, realizing tremendous cost savings; determine the root causes of troublesome assets, thereby preventing incidents and service outages in the future; and provide the business with accurate intelligence for productive decision-making.

As a BMC Elite Solution Partner, RightStar offers the industry’s leading ITIL®-based configuration management database, BMC Atrium CMDB. Employing the power of automation, the BMC Atrium CMDB provides a “single source of truth” for your IT infrastructure, including IT operations, service support, and mainframe operations. As such, it provides a complete, accurate, and up-to-date view of the people, processes, and technologies that make up your business and IT environment. The BMC Atrium CMDB captures and consolidates your data from multiple sources into a single, enterprise-wide view of IT that shows the complex relationships that exist across your IT infrastructure, encompassing service-oriented architectures, virtual environments, distributed and mainframe environments, and more – including how they all relate to supporting a business application or service.

In addition to offering world-class CMDB technology, RightStar can help you develop a working Action Plan to take your CMDB initiative from concept to full operation.

Contact RightStar to explore your CMDB options