ITlL® Adoption Planning

Adopt ITIL® Best Practices and implement in weeks, not years


Why ITIL®?
Simply put, ITIL® provides a best practice approach for improving an IT organization’s processes with the purpose of achieving optimum cost-efficiency, customer service, and benefit to the goals of the business. What makes something a best practice? In the case of ITIL®, it’s proven results, collaborative improvements, global adoption, and third-party validation. It’s hard to argue with the fact that ITIL® not only improves efficiency and productivity, but also reduces the cost of IT service delivery.

 

According to Pink Elephant, the world leader in ITIL® education, improving IT processes enables the IT organization to:

  • Improve resource utilization
  • Be more competitive
  • Decrease rework
  • Eliminate redundant work
  • Improve upon project deliverables and time
  • Improve availability, reliability and security of mission critical IT services
  • Justify the cost of service quality
  • Provide services that meet business, customer and user demands
  • Integrate central processes
  • Document and communicate roles and responsibilities in service provision
  • Learn from previous experience
  • Provide demonstrable performance indicators

 

Fast-track your ITIL® initiatives with RightStar and BMC Software

RightStar has a proven track record of successful ITIL® implementations, so you can be confident that not only will you fast-track your ITIL® initiatives, but you’ll reap the benefits sooner — reduced costs, improved availability, and higher customer satisfaction.

RightStar’s ITIL® Experts can help you plan your ITIL® adoption project and map out the appropriate implementations required. As a BMC Elite Solution Partner, RightStar can provide the BMC solutions you need to realize your ITIL® plan. Together with BMC solutions that support ITIL® processes out-of-the-box, and RightStar’s consulting, education, and technical services expertise®, you don’t need to be an ITIL expert to get immediate value from your implementation.

 

Get step-by-step instructions to guide your staff through each of the ITIL® processes

» Benefit from practical, detailed, and specific instructions on how to support and deliver your services

» Easily adjust steps whenever you modify a process to meet your individual business and service needs

» Closely align service and cost with business needs to increase the value that IT brings to the business

 

Create intelligent tickets, identify root cases and prevent future incidents

» Create a “single source of truth” for your IT environment with the industry’s leading, federated, ITIL®-based configuration management database (CMDB)

» Link data-providing solutions (such as automated discovery) to data-consuming applications through a comprehensive configuration management system (CMS)

» Automatically generate “intelligent tickets” by linking your monitoring solutions to your service desk

» Perform predictive analytics to identify issues before they impact users

 

Automate IT processes to eliminate manual errors and fix problems before they negatively affect customers

» Automate routine operational procedures and facilitate orchestration of cross-functional, enterprise-wide, IT management functions — across applications, servers, networks, databases, and clients; mainframe, virtual, and cloud

» Eliminate 40 percent of repetitive incidents and reduce incident escalations by 30percent with Web-based user self service

» Access more than 1,000 predefined automated operational actions, which automate specific discrete operational tasks — and customize only if necessary

» Manage, track, and approve changes from the moment they are proposed, through implementation, to the evaluation of the end result

» Ensure that processes are followed and executed according to policy

 

Adopt financial and vendor management best practices to improve resource planning, utilization, and costs

» Centralize and consolidate silos of IT financial data to achieve financial visibility across IT spending

» Eliminate budgeting spreadsheets, minimize manual roll-ups, and reduce risk exposure

» Perform “what-if” budgeting analysis to quickly evaluate the impact of different projects and sustained-spending scenarios

» Calculate total cost of ownership for applications, projects, and business processes to connect costs to business value drivers

» Centralize vendor information to identify and consolidate redundant and underused vendors

» Measure and monitor vendor performance to improve service delivery

» Identify critical vendor and contractor compliance issues that represent business risk

» Manage end-to-end quality of service from the user’s perspective

 


Contact RightStar to request a personal consultation