RightStar Systems offers accredited ITIL Certification Training and Official ITIL Examination at your place of business or in our classroom. Over 3 consecutive days, RightStar’s expert instructors prepare you and your colleagues to take the official ITIL® 2011 Foundation Certification Examination on day three of your training. This class provides a comprehensive overview of the concepts and terminology necessary for Foundation Level understanding of ITIL®2011, a necessary step in the adoption of the ITIL® Best Practice framework.
An engaging, case study approach
This exciting, interactive 3-day course, fully updated for ITIL 2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training courses.
The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
The official ITIL® Certification Exam is included!
ITIL® is a registered trade mark of AXELOS Limited. Swirl logo™ is a trademark of AXELOS Limited.
Comments from our students:
“The instructor was a lot of fun and is very knowledgeable.”
“The instructor is unbelievable!! She did a fantastic job facilitating our course, managing questions, providing real examples, and correlating the information in a meaningful way. What a great class and instructor!”
“Allowed the class to move forward quickly but stayed on top of issues and questions. Covered the material in the appropriate level of detail.”
“A lot of information to cover in a few short days but we got it done. The instructor a great class facilitator and kept us on task.”
“The material was easy to understand and well organized. I enjoyed the exercises.”
“Nice work! Thank you! Great class!”