ITIL® Certification Training

RightStar Systems offers accredited ITIL® v3 Foundation Training and Certification at your place of business or in our classroom. Over 3 consecutive days, RightStar’s expert instructors prepare you and your colleagues to take the official ITIL® v3 Foundation Certification Examination on day three of your training. This class provides a comprehensive overview of the concepts and terminology necessary for Foundation Level understanding of ITIL® v3, a necessary step in the adoption of the ITIL® Best Practice framework.

Experiential learning accelerates understanding
In the RightStar classroom, PoleStar IT Service Management Simulation is the experiential learning framework of choice. Based on the idea that the best way to accelerate understanding of ITIL® v3 is to experience it, PoleStar offers a high-impact, energetic, and practical way to expedite the comprehension of ITIL® v3 concepts and terminology. Delivered over 3 rounds, the Polestar simulation uses gaming techniques to mirror real-world interaction between IT and the organization, from both strategic and operational perspectives. Participants progress through the rounds, increasing operational maturity and gaining a holistic understanding of quality, ITIL®-based IT Service Management as they go.

Polestar simulation options

PoleStar ITSM is a highly interactive IT Service Management and ITIL® simulation, supporting both ITIL® v2 and ITIL v3.

PoleStar Health is a dramatic and immersive simulation which demonstrates the powerful benefits that IT Service Management and ITIL® can bring to the Healthcare sector.

PoleStar NPO is a thrilling, high-tech ITSM simulation based around a not-for-profit scenario, ideal for NPO and public sector organizations.

Contact RightStar for more information about ITIL® Certification Training

Comments from our students:

“The instructor was a lot of fun and is very knowledgeable.”

“The instructor is unbelievable!! She did a fantastic job facilitating our course, managing questions, providing real examples, and correlating the information in a meaningful way. What a great class and instructor!”

“Allowed the class to move forward quickly but stayed on top of issues and questions. Covered the material in the appropriate level of detail.”

 “A lot of information to cover in a few short days but we got it done. The instructor a great class facilitator and kept us on task.”

 “The material was easy to understand and well organized. I enjoyed the exercises.”

“Nice work! Thank you! Great class!”