Cloud Solutions

BMC RemedyForce Service Desk Demo

In answer to the IT Service Management trend toward Cloud Computing, RightStar features two BMC Software SaaS solutions: BMC Remedyforce Service Desk and BMC Remedy OnDemand.

Remedyforce Service Desk is a collaboration between BMC Software, the leader in IT Service Management, and Salesforce.com, the leader in Enterprise Cloud Computing. In this do-more-with less environment, running your help desk in the cloud may be the right solution for the organization on a budget. At a subscription-based list price of just $79 per month per user, Remedyforce is an affordable alternative to an on-premise service desk. Conveniently hosted in the Cloud, all upgrades and patches are performed for you automatically. And Remedyforce comes pre-configured with ITIL®-compliant processes that cover everything from Incident Management to Problem, Change, and Configuration Management.

Remedy OnDemand, BMC’s second SaaS offering, is a Cloud solution suitable for the enterprise. In fact, BMC Remedy OnDemand is the most robust, feature-rich IT Service Management solution available in the Cloud today. Far more than a service desk, Remedy OnDemand has everything even the most demanding IT organization needs right out of the box for an affordable $149 per month per user. And with built-in Change, Asset, and Knowledge Management (and much more), you’re aligned with Certified ITIL®-compliant best practices from day one.

In addition to the two Cloud-based Service Desk solutions, RightStar offers BMC Cloud Lifecycle Management. If you seek to build and operate a Cloud environment, BMC Cloud Lifecycle Management provides the foundation for a strong, flexible, and valuable Cloud infrastructure that supports IT operations and delivers exceptional service quality to the business.