BMC FootPrints Administrator Training

RightStar offers on-site BMC FootPrints Administrator Training

Our five-day BMC FootPrints administrator training offers guidance and instruction to those responsible for FootPrints development and maintenance. The instruction is provided with your administrators at your site using your development platform. This ensures that the specific configuration requirements of your environment will be identified.

Class Curriculum

  • Introduction to planning for a FootPrints Service Core implementation
  • Introduction to FootPrints Service Core architecture
  • Installation and Setup
  • System Administration
  • Configuring the Workspace
  • Authentication/Address Book
  • Agents/Customers & Self Service Interface
  • Templates & Subtasks
  • Business automation/Service Level Agreements/Auto Assignment
  • Reporting
  • Knowledge Base Configuration
  • Two way email functionality
  • Review/Labs/Practical Exercises


Contact RightStar to request more information

 

 

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